WhatsApp Integration Queue won't trigger all members

[BABALUCHA]

Hello Everyone
Thank you for stopping and having a look at it. So i have just successfully configured the WhatsApp integration . i can send and receive messages . The issue i m having is that i setup destination extension #1000 at first and after that i created a Queue and added another agent into that Queue but the problem is that now regardless what i put in to SIP TRUNK as destination it is just send the message to ext#1000 . i have confirmed that Ext#1000 isn't the operator . So not sure why the messages are only keep going to Ext#1000.Any help is apricated .

 

[GeorgeP_3CX]

Hi @BABALUCHA

Please check if you clicked "Dealt with" in the first chat the you created with extension 1000.


If not, click "Dealt with" and try to send a new message to the new route.

 

[BABALUCHA]

Hi @BABALUCHA

Please check if you clicked "Dealt with" in the first chat the you created with extension 1000.
View attachment 33244

If not, click "Dealt with" and try to send a new message to the new route.

That was it THANK YYOU SO MUCH