WhatsApp option missing from 3CX running version 18.0 (Build 384)

[tronic]

We are having this issues where the new chat options (Whatsapp and new sms etc) don't exist..
Anyone else?

 

[N_G]

you have to be system admin and login via the webclient and ensure multi company switch is off

 

[JohnS_3CX]

In addition to the above, go check under SIP trunks if you are using build 384:

 

[GEEVEE]

you have to be system admin and login via the webclient and ensure multi company switch is off

How do you turn off the multi company switch? I am using 3CX Professional Version 18 build 418. I am logged in with Admin Privilege and is unable to see the Whatsapp configuration button in webclient. I have setup the SIP trunk for Whatsapp with the test number provided by Meta.

 

[YiannisH_3CX]

How do you turn off the multi company switch? I am using 3CX Professional Version 18 build 418. I am logged in with Admin Privilege and is unable to see the Whatsapp configuration button in webclient. I have setup the SIP trunk for Whatsapp with the test number provided by Meta.

Here is the link to the guide explaining how to set up Whatsapp in the PBX. For StartUP installations you can use the Webclient but for dedicated installations you need to use the management console.

 

[DinsyJL]

Good afternoon fellow 3cx user and admins!

Spoken with support regarding this, need to be on update 18 update 5 !

Hope this has helped ¯\_(ツ)_/¯

Thanks

 

[eminn]

I have same problem.

 

[JohnS_3CX]

I have same problem.

Update your PBX to the latest version. Make sure you actually logged in as the global admin.

I think we can close this thread now. If you have issues, start a new one please and make sure to include all the details / version numbers.