Hi
Hope someone can help me with this strange problem. I think maybe this is a bug, but I am not 100% sure.
I have build a 3CX server with V. 20 and created a department. In the opening hours of the department I have configured the opening hours to be open all day but have configured specifik holidays.
After this, I have created 3 digital receptionist and assigned these digital receptionists to the departement created.
Lets call the digital receptionist as this.
1. Main number
2. input
3. Holiday
The first digital receptionist is setup to forward to the second digital receptionist after 2 sek, if no input. It is also configured to "accept anyway" when the office is closed, and also "accept anyways" when on holiday. I would assume it then will accept all calls no matter how the opening hours and the holiday settings in the department office hours settings. This also work. All calls go to second digital receptionist if no input, no matter if I configure a Holiday on the department opening hours or just the normal opening hours. the call still hits digital receptionist number 2 after 2 seconds with no input - everying good.
The second digital receptionist is configured "When on holiday route to" the third digital receptionist.
But here it goes wrong. 3CX is not doing as told. It will not route the call to the third digital receptionist. I will just pretend this setting is set to "accept anyway" and keep going as nothing.
The strange thing here is, if I change the first digital receptionist to route calls to the third digital receptionist "when on holiday" it will route the call as it should.
Meaning I cannot get the second digital receptionist to route the calls "when on holiday" to another digital receptionist.
To troubleshoot I tried to make a new digital receptionist and have this recieve the calls instead and route all calls to the "first" digital receptionist and now also this would not route calls to the third digital receptionist when on holiday.
My conclusion : If a digital receptionist has received call from another digital receptionist, the "when on holiday" route does not work.
Thanks in advance.
Hope someone can help me with this strange problem. I think maybe this is a bug, but I am not 100% sure.
I have build a 3CX server with V. 20 and created a department. In the opening hours of the department I have configured the opening hours to be open all day but have configured specifik holidays.
After this, I have created 3 digital receptionist and assigned these digital receptionists to the departement created.
Lets call the digital receptionist as this.
1. Main number
2. input
3. Holiday
The first digital receptionist is setup to forward to the second digital receptionist after 2 sek, if no input. It is also configured to "accept anyway" when the office is closed, and also "accept anyways" when on holiday. I would assume it then will accept all calls no matter how the opening hours and the holiday settings in the department office hours settings. This also work. All calls go to second digital receptionist if no input, no matter if I configure a Holiday on the department opening hours or just the normal opening hours. the call still hits digital receptionist number 2 after 2 seconds with no input - everying good.
The second digital receptionist is configured "When on holiday route to" the third digital receptionist.
But here it goes wrong. 3CX is not doing as told. It will not route the call to the third digital receptionist. I will just pretend this setting is set to "accept anyway" and keep going as nothing.
The strange thing here is, if I change the first digital receptionist to route calls to the third digital receptionist "when on holiday" it will route the call as it should.
Meaning I cannot get the second digital receptionist to route the calls "when on holiday" to another digital receptionist.
To troubleshoot I tried to make a new digital receptionist and have this recieve the calls instead and route all calls to the "first" digital receptionist and now also this would not route calls to the third digital receptionist when on holiday.
My conclusion : If a digital receptionist has received call from another digital receptionist, the "when on holiday" route does not work.
Thanks in advance.
