Solved When using Webclient / Local App

[jthornton]

I've got machines using both the webclient, the 3CX native windows app and the Chrome version/smartapp (looks like a native app).

Is there a way to setup 3CX so that when the phone rings, all speakers ring, but when on a call, the earbuds are used?

 

[jpatel]

Yes, on your webclient you can go to Settings > Audio/Video and change the output for the ringer and for speaker/microphone. I think the Windows app also works the same.

What version of 3CX PBX Are you running? v18?

 

[ChrisC_3CX]

What @jpatel mentioned should also apply for the 3CX Desktop app. For the 3CX Windows App (formerly known as 3CX Phone for Windows), you have to click on "Settings >> Audio Options":

 

[jthornton]

Thank you!

I was able to get it working if there are multiple sources for sound on a computer.

 

[ChrisC_3CX]

You're very welcome!

Glad we could help!