Windows 3CX App not showing Deskphone control devices

[J_Hermsen]

I'm trying to use the desktop app from the microsoft store and in settings I don't see my desk phone the dropdown is empty.

If I check the log file I see errors on the JwtAauthenticator is that the cause maybe?
2024-09-26 11:53:45.113 +02:00 [DBG|1|_3CXSoftphone.Data.Network.MyPhone.Authentification.JwtAuthentificator] The token is not loaded - renew
2024-09-26 11:53:45.113 +02:00 [ERR|1|_3CXSoftphone.Data.Network.MyPhone.Authentification.JwtAuthentificator] Failed to update token
System.Security.Authentication.InvalidCredentialException: refresh token must not be empty
at _3CXSoftphone.Data.Util.RxExtensions.<>c__DisplayClass27_0`1.<Error>g__errFunc|0() in E:\_\workspace\3CXPhone\softphone\release-beta-14\app\3CXSoftphone\Data\Util\RxExtensions.cs:line 348
at System.Reactive.Linq.ObservableImpl.Defer`1._.Run()

 

[J_Hermsen]

I found the issue. I added my account using a 3cx provisioning file (3cxconfig) which was an old one using extension and password.
After re-adding the account manually using email/password it works.