Windows App Low Volume

[IBT_Tech]

One of out customers is experiencing low volume on calls on the windows app, We have re-sent the welcome email to there IT who has tested it on a different network and with a different device and still getting low call volume when on the same device his app works completely fine and the volume is loud. What could be causing this?

 

[ChrisC_3CX]

First off, could you please provide the relevant info mentioned here to help us get a better picture of the situation: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also, what exact version of the 3CX Windows App have you tested?

When you say that on the same device his app works, do you mean that the same PC and same Windows App installation, but with a different extension works ok?