Windows desktop client and web client support on citrix workspace

[md0987]

Hi there,

I've noticed that some users using citrix workspace are getting bad audio when using the desktop client, but the sound is good with the web client. Other users on citrix workspace have no problems with both. Is it supported to use the desktop client with citrix workspace?

 

[VasilisV_3CX]

Hi @md0987,

In softphone mode you may encounter audio problems, however it should work in CTI mode.

 

[md0987]

Thank you, @VasilisV_3CX

Just tested that and the audio is still bad from the desktop client.

Is this supported at all? Is it supposed to work?

Thank you!

 

[VasilisV_3CX]

Hi @md0987,

It has not and has never been recommended due to things like the audio quality.

 

[md0987]

Thanks for letting me know, @VasilisV_3CX

Is there a document about this?

 

[VasilisV_3CX]

Hi! Do you mean a document about Citrix and 3CX? There is no document regarding it as it's something we've not spent extensive time testing.