Wrap up time

[Rhys Haskell]

Is there any way that a manager can take a user out of wrap up time and is there any way that a manager can tell that a user is in wrap up time?

 

[YiannisH_3CX]

Hello @Rhys Haskell

Please note that a manager cannot take an agent out of wrap up time as this is handled by the Queue manager. Also there is no visual indication that the agent is currently in wrap up time. I would recommend posting your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.