Wrong company name in the From field of emails!

[aurora3]

Hi,

We've just set up a new self-hosted 3CX service for a client, but when testing their out-of-office voicemail, we noticed something quite odd.
The company is called Central Metals & Alloys, but as you can see from the attached screenshot, the name that's being displayed is Troy Business Services.

This is another of our clients, but I can't see where or how this got transferred over to this new configuration.
I thought I'd found this, as the 'Product owned by' field under the License settings was set to Troy Business Services, but after changing and saving the settings, when I tested the voicemail again, the same company details were shown.

Does this take time to kick in, or should I be looking elsewhere?

Kind regards

Dave C

 

[123doE8]

Hi,

We've just set up a new self-hosted 3CX service for a client, but when testing their out-of-office voicemail, we noticed something quite odd.
The company is called Central Metals & Alloys, but as you can see from the attached screenshot, the name that's being displayed is Troy Business Services.

This is another of our clients, but I can't see where or how this got transferred over to this new configuration.
I thought I'd found this, as the 'Product owned by' field under the License settings was set to Troy Business Services, but after changing and saving the settings, when I tested the voicemail again, the same company details were shown.

Does this take time to kick in, or should I be looking elsewhere?

Kind regards

Dave C

We changed the name under our license settings and it took a while for the emails to update.

 

[aurora3]

Further to this, looking under the License settings, it looks like this customer's license is actually registered to me!
I'm not sure how that happened. How can this be updated?

Screenshot edited by a moderator. (Please avoid posting personal information on a public forum)