Unsupported Wrong Display Name on FANVIL X3SW

[gregory.b]

Dear all,

Am having an issue with a Fanvil X3SW on 3CX. The phone was well setup and working fine.

However as display name on the Phone it should be EXT 104 USER SPARE that showed up. Hence on the phone the client report that it is having another user name displayed Ext 105 Lorna.

I have check the Provision Authentication ID and Password.
Check the Line Menu on the phone and 104 User Spare is well written and apply.
I have reboot the phone
Reprovision

I can't reboot the system as the client is live right now but the phone was reboot several times and I don't understand what is the issue can someone please help with the following.

I don't know if the phone itself is faulty but its a brand new phone.

Please advise Urgently.

 

[Alphabetic]

Did you reprovision the phone after changing the name?

Are you using supported FW and template?

 

[gregory.b]

Did you reprovision the phone after changing the name?

Are you using supported FW and template?

Yes I did,

The fanvil X3SW isn't on the list but pretty sure it is the same as X3S .

Plus this issue is on one phone only

 

[gregory.b]

was rejected. Reason: Block WAN requests is ON. Message: SUBSCRIBE sip:104@


what is this error ?

 

[Alphabetic]

That is a setting under Options of the extension which blocks to use outside of LAN

 

[gregory.b]

That is a setting under Options of the extension which blocks to use outside of LAN

ok that is correct but for the phone have you ever uncounted such issue. the Display name won't change however on the setting and setup all show that it is correct.

Is it the phone itself ?

 

[Alphabetic]

No, I use supported phones for the 99% of the time.

Did it autoprovision to begin with?

 

[gregory.b]

No, I use supported phones for the 99% of the time.

Did it autoprovision to begin with?

Yes it did

 

[Alphabetic]

Try turning off block outside of LAN and reprovision

 

[gregory.b]

 

[Saqqara]

How is the phone provisioned - stun, sbc or local lan.

Is the phone local to the 3cx server ?

 

[gregory.b]

How is the phone provisioned - stun, sbc or local lan.

Is the phone local to the 3cx server ?

the phone is provision on local lan and yes local to the 3cx server.

 

[Saqqara]

Can you double check the phone setting and confirm it is set to lan.

If it is set to lan, you would not get the 'was rejected. Reason: Block WAN requests is ON. Message: SUBSCRIBE sip:104@' unless you have an device externally on the same extension

 

[gregory.b]

Can you double check the phone setting and confirm it is set to lan.

If it is set to lan, you would not get the 'was rejected. Reason: Block WAN requests is ON. Message: SUBSCRIBE sip:104@' unless you have an device externally on the same extension

yes the phone is set on lan,

okay I understand I think the block wan was when I tried to provision the extension on the 3cx app for window later today but still why is the phone displaying the wrong name

 

[bravad]

When you mention,
"...phone displaying the wrong name", are you referring to outgoing calls to other internal extension ( physical phones ) ?

.... but still why is the phone displaying the wrong name

If so, it's definitely because the OTHER phones haven't synced the phonebook since the changes in 3CX.
The other telephones display the name they have in memory (recovered by the telephone system).
To confirm my hypothesis, make a Wireshark capture from the PBX (or VERBOSE LOG in Activity logs) , share it here, we can see the information transmitted by the phone.

 

[gregory.b]

When you mention,
"...phone displaying the wrong name", are you referring to outgoing calls to other internal extension ( physical phones ) ?



If so, it's definitely because the OTHER phones haven't synced the phonebook since the changes in 3CX.
The other telephones display the name they have in memory (recovered by the telephone system).
To confirm my hypothesis, make a Wireshark capture from the PBX (or VERBOSE LOG in Activity logs) , share it here, we can see the information transmitted by the phone.

Actually i was able to find the issue on the phone interface itself.

In the Phone Setting menu > advanced > at the bottom of the page > Greeting Words. The phone kept the other user name but I was able to change it to the new one.


It now display the right name and extension.

Thank you for your time and advise.

you can close this thread.

Its solved.

 

[bravad]

Actually i was able to find the issue on the phone interface itself.

In the Phone Setting menu > advanced > at the bottom of the page > Greeting Words. The phone kept the other user name but I was able to change it to the new one.
View attachment 30617

It now display the right name and extension.

Thank you for your time and advise.

you can close this thread.

Its solved.

Thank you have share your resolution.

Although the issue is listed as not supported by 3CX, I am adding it to our internal FAQ.
I appreciate that 3CX does not block discussions when listed as unsupported. This gives everyone the chance to learn anyway.

I never would have thought to look there.

It is very appreciated to have taken the time to come back here.

 

[gregory.b]

Thank you have share your resolution.

Although the issue is listed as not supported by 3CX, I am adding it to our internal FAQ.
I appreciate that 3CX does not block discussions when listed as unsupported. This gives everyone the chance to learn anyway.

I never would have thought to look there.

It is very appreciated to have taken the time to come back here.

You Welcome, as 3cx is still constantly evolving and so do we. I also Think it is important to really share the Information and also the Full solution when we have it. Sharing is the best way for us to learn.

You Welcome, Please if you could push it in the FAQ to help other it would be much appreciated.