Unsupported X6U & X4U Custom Template

[Vingy]

How do you add in the following features to a Fanvil custom template? Both can be set on the phone admin when reached via IP address, but both are reset when reprovisioned, and as 3CX (Weirdly!!) does not have options for either of these features I want to use a custom template to enable them. I see no documentation from Fanvil that says what code must be added to the template. Is there any at all? The user manual mentions the features and shows how to enable them via phone admin, which I have checked work.
Features Required

Attended Transfer on Hook
Backlight "Always On"

Any help appreciated.

 

[JohnS_3CX]

Hi,

The first option you can set like so from the extension provisioning tab, to disable the timeout and keep the screen always on



As for the second option, you will have to do that manually via a custom template. Please note that we do not provide support for custom templates, make sure you read the disclaimer at the end of this page:
https://www.3cx.com/docs/custom-ip-phone-templates/#h.lbdvgcnoj4wf

 

[Vingy]

Hi,

The first option you can set like so from the extension provisioning tab, to disable the timeout and keep the screen always on
View attachment 32070


As for the second option, you will have to do that manually via a custom template. Please note that we do not provide support for custom templates, make sure you read the disclaimer at the end of this page:
https://www.3cx.com/docs/custom-ip-phone-templates/#h.lbdvgcnoj4wf

Didn't spot the Backlight Timer setting. Set that now thank you. I understand the lack of support for custom templates. Hopefully someone has altered that setting before and can tell me how it's changed. I'm surprised 3CX doesn't have the option to set attended transfer on hook setting for phones. It's annoying having to press or remember to press transfer again after you have spoken to your colleague. When you've come from an older phone system where you just need to tell the person you have a call for them and then put the phone down to transfer it.

 

[Vingy]

I've found it on the template now, turn <Onhook_to_AXfer>0</Onhook_to_AXfer> to 1 and that will do it.