Guys, I'm trying to understand why someone is calling the receptionist during an emergency in the first place. Shouldn't you be encouraging people to dial 911? Perhaps what is really needed is a better notification process for when people dial an emergency number, rather than directing people to dial the receptionist.
Let's reconsider the entire premise of what is needed. For example, the approach we take with our 3CX Emergency (911) Notifier is that you define your emergency numbers, and who should be notified when an emergency number is dialed, and how they should be notified.
Notification options include: phone (text to speech), email, SMS text, and desktop alert. You could, for example, have our add-on call a paging group (including overhead paging) and play a message similar to "An emergency number has been dialed. Matthew Orr has dialed 911. The caller is located at building 2, floor 3, Pillar 100, Cubicle 250. His cell phone number is 123-123-1234. Designated emergency responders go to this location immediately".
We can even designate who is notified based on the location of the person who dialed 911. For example, if you have a school district with a high school, a junior high, and grade schools all sharing the same phone system, you don't want to notify emergency responders at the high school when someone at the grade school dials 911. You designate who is notified by creating extension groups (one for each location)in 3CX and then assigning responders to the extension group.
Can you explain why you are having people call the receptionist?
