yealink devices stuck off-hook after being paged to

[rbergthold]

i have a paging group set-up. there is a custom speed dial to the group. Phones are getting stuck off-hook after being paged to.
Version 20.0 Update 6 (Build 724 Release)

 

[KyriacosS_3CX]

Hi,

Can you advice the exact phone model, firmware, and how they are connected to the PBX?

 

[KyriacosS_3CX]

Hi again,

Also would be useful to know
- Ring Group Paging or Multicast Paging
- Definitely need to know if phones are LAN/SBC/STUN provisioned.

 

[rbergthold]

looks like we may have discovered the issue. they have a RaspPi SBC and it got shoved into a "Comms" cabinet. It was over heating like crazy. They had one phone that was router phone capable. I set that up as a router phone and 10 of the devices are using that for their SBC now. The others are still using the RaspPi; but it's in a better place with ACTUAL airflow, lol! We tested extensively, and all seems to work now.