Yealink extansion forwarding on the phone

[Guy Brook]

we have a requirement to forward an extension to another internal extension from time to time, endpoint will change each time so i need a way someone can go to the phone and manually set it each time.

I have tried using the phones menu options, features, call forward, always forward = on and setting a numer. But this is ignored.

we are using Yealink T42s,46s,and 48s

Thanks
Guy

 

[Clément Rousseau]

Hi,
its normal, its due to the way 3cx see call forwarding. You can do it via webclient but not on a phone (in fact with some phones it still work but unsupported).
The only way to forward call via phone will be by using status change but then you cant change destination of forward directly on the phone. Lot of users wants it available on the phone, there are posts in ideas forum about it and I suggest you to vote for them. 3cx make great things for computer users and seems they didnt see how important phones are. I complain about it many times, its sad 3cx don't seem to understand lot of users are not computer friendly or don't use computer at all.

 

[Guy Brook]

I thought as much, we came up with a work around, set up a call queue, to which the phone is set to forward to, then whoever is the intended receiver signs into the queue.
clunky but works