Yealink Headset Integration - 3CX Windows App

need your help

Forum User
Joined
Aug 3, 2024
Messages
3
Reaction score
1
I am running the latest 3CX Windows App v20.0.491 and the latest Yealink USB Connection software.
My headset it WH63 with latest FW.

https://www.3cx.com/blog/releases/yealink-headset-integration-beta/
According to this post, the headset is supported but I can't select anything in the 3CX app Integration > Headset dropdown. In the Yealink USB connection app under Softphone settings > 3CX > it says "No Connection"
I've restarted everything and toggled every setting in Yealink and 3CX apps. Tried different USB ports. I can make calls just fine so the headset works.

What am I missing?
 
Have you joined the beta? The latest official doesn't have the integration yet.
 
Ah, I missed where it says the BETA version. Thanks, I've not joined the Beta program.
 
  • Like
Reactions: Evolute IT
Ah, I missed where it says the BETA version. Thanks, I've not joined the Beta program.
Join it, wait 24h, and then force a check for updates in the Store and it will download the latest beta. Then you'll be able to use the integration.
 
Join it, wait 24h, and then force a check for updates in the Store and it will download the latest beta. Then you'll be able to use the integration.
Thanks, I just submitted the beta form.
 
Yes, it is sad that there is no integration for Universal headset WebHID in the new 3CX v20 Windows Softphone?
 
Last edited:

Members Online Now

No members online now.

Forum statistics

Threads
111,835
Messages
589,291
Members
164,668
Latest member
Infinity Network