Yealink phone weird when Teams Integration is activated

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• CX Version, Enterprise 18.0 U3 B450
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? Cloud
• IP Phone Make/Model/Firmware version, e.g. Yealink T54W 96.86.0.63
• Provisioning Method: SBC
• Trunk Provider or VoIP Gateway Make/Model, BT
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

After turning on Teams integration my phone doesnt ring correctly when queues are called.

The phone will ring and go off and do that in a cycle.

This happens for new queues too.

If i turn off teams integration the problem goes away.

I''ve factory reset the phone.

Im the only one set up with the integration (MS 365+Teams in extension list)

all other phones are fine.

rings fine in ring groups.

 

[ChrisC_3CX]

We actually do not recommend using extensions synced with teams as Queue Agents for a couple of reasons some mentioned here: https://www.3cx.com/community/threads/queue-calls-rejected-by-teams.87361/post-413062

As per the linked post, what you could perhaps try is increasing the Queue's ring time, does it improve at all?

 

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Hi Chris

It's working now.

I found that this problem went away after I ran the user script.

I had only partly set up teams integration.