Yealink Router Phone

[NetTech23]

I am trying to configure a Yealink T54W phone as a router phone within the Admin tab in the webclient, but I'm not seeing it as an option in the drop-down list. Am I missing something? Currently on 18.0 Update 7 (Build 312).

 

[PanagiotisL_3CX]

Hello there,

Yealink phones capable of being set up as router phones should be listed. Can you try from a different browser and in incognito and see if there is any difference?

 

[NetTech23]

Hello there,

Yealink phones capable of being set up as router phones should be listed. Can you try from a different browser and in incognito and see if there is any difference?

I was in Chrome initially, then tried it in InPrivate through Edge and it still shows the same options.

 

[NetTech23]

Figured out the issue was with the phone template. Thanks