Yealink T58 slow dial in CTI mode

[voiper]

Hi,

all installations / sites where Yealink T58 and CTI are used have the same problem:

Compared the two phones "Yealink T58" and "Yealink T48S", the T58 needs 8 sec. in CTI mode compared to 4 sec. of the T48S to dial the same number.

T58 specs:
Firmware-Version
58.85.0.5
Hardware-Version
55.2.3.0.0.0.0

3CX Client for Windows 16.3.0.220

It seems, that this problem is valid even since years but I wonder why it will persist until today.

Could anybody help please?

Thanks in advance.

Best regards,

Voiper

 

[JohnS_3CX]

Hi Voiper,

I tested the above, but I do not experience a 8 second delay.

Firmware-Version 58.85.0.5
Hardware-Version 55.2.2.0.0.0.0
PBX 16.0.8.9
3CX Client for Windows 16.3.0.220

- My HW revision is slightly older
- The T58 has a bug, if it is sleeping and you send a CTI command, it may miss one digit

 

[voiper]

Hi John,

thanks for your appreciated reply.

I have some indepentent installations, where all T58 Hardware-Version 55.2.3.0.0.0.0 do have this issue. CTI dial by 3CX TAPI is somewhat slow, every second one tone instead two tones per second compared to the T48. Even w/o TAPI dialing direct by 3CX Winodws app it's the very same. Before the last digit is dialed there is even an additional delay.

I tested also w/o any active Antivirus- it's the same result.

Just opened a ticket by Yealink.

Best regards