Solved Yealink T5X Firmware upgrade and ringtones

[jwmilleril]

Our PBX notified us today that our fleet of subject phones need and upgrade to the firmware. I did two phones and they both changed their primary ringtone to some spacy nonsense. I tried changing the ringtone number in the provisioning but they don't seem to change on the phone. Any clue?

 

[tmushy]

Any updates to this? Also have the same space sound on all our 19 phones and everyone is complaining
3CX team do you happen to have any updates to this issue?

 

[complex1]

I do not think it is a 3CX problem, but it is a firmware problem from Yealink.
IVR and External ringtones are hard-coded in the template and thus can not be changed.
Reading the release notes..., Yealink has optimized the feature of Ring Tones and add Ring9.wav~Ring13.wav to their phones.
Probably it goes wrong here.

 

[JohnS_3CX]

Hi All,

Thanks for reporting this. We can confirm the behavior in our test lab, and Yealink has now been informed and the issue is under investigation.

 

[grinchprime]

We have updated 84 phones this weekend and... bad surprise this morning. Everybody is calling me to get this fix. Please fix this.

 

[JohnS_3CX]

Hi everyone,

You should shortly see a new template appearing on your PBX Updates page with the following version that corrects the ringtone issue:


If you see this message later, your PBX may have already downloaded the update and it will appear here:


Once this is downloaded, you simply need to select all your Yealink phones and then press reprovision

 

[chance-wmt]

Thanks 3CX Staff for reacting on this quickly, it was driving customers crazy, lol

 

[grinchprime]

It's working ! Wow you were fast ! Thank you, really appreciated

 

[Nicholas Butler]

When will this update post? I have people yelling at me....

 

[NickD_3CX]

When will this update post? I have people yelling at me....

It takes a little time for our download servers to propagate around the world, but we have already uploaded it, so most likely very soon you should see an update in your Management Console.

 

[SteveITS]

When will this update post? I have people yelling at me....

So far 75% of our servers see it. Of course the first one to complain isn't one.
(edit: in case this comes across as a complaint, I had typed that it was probably a content delivery network and then deleted that sentence when Nick posted...it is showing now on all)

 

[Nicholas Butler]

YAY! It came in and WORKS!! thank you all!!

 

[SteveITS]

In the "can't win everything" column, our client that initially complained now says, "We all like the new ring tone, as it is calming." So now I guess we can hunt for it. To be fair their initial inquiry was, "This morning when a phone call comes in, all of the lights on the phones start flashing and playing a 'tone' sound" so hopefully it fixed whatever they were talking about with the lights (couldn't quite get that symptom out of them in detail).

 

[chance-wmt]

My topic on unable to change external ringtone was removed and separated here.
https://www.3cx.com/community/threads/yealink-unable-to-change-external-ringer-fix.80866/

 

[CdnNick]

Ran into this problem today, after updating the firmware yesterday, seems to be fixed now since downloading the new phone template.

 

[Waddy]

Thankyou 3CX support, that new template has fixed our issue.