Zendesk CRM exclude some extensions

[Evi]

Hi there!

We are using Zendesk as our ticket system and eveything is working. The support agents have their extensions setup in their profile and the tickets get assigned to them how its supposed to be. But the colleagues from Finance who do not use a ticket system also get tickets, they will be at unassigned to a person and i can't find a way to disable their extensions from creating tickets.

Anyone an idea?

Thanks!

 

[edossantos]

That's how it works, the integration will create tickets for all calls. You would need to edit the template we provide in order to achieve what you need.