Zendesk Integration Stop Working

[Alex Aubert]

Hi I got a customers just setup with zendesk API on January 2 ; January 6 I had to re-authorise to make it work again. Is this something that could cause that. the customers got access to admin console but he did says he didnt touch anything.

Some had issues with this API before ... Did see the request in the Zendesk API but the ticket didnt come in before I hit authorise again.

 

[TheodorosG_3CX]

Have you integrated with the latest ZendeskV2 template?

 

[Alex Aubert]

Yes we used the ZendeskV2 sorry for the last reply.

 

[edossantos_sipcaller]

This new template uses OAuth2. From what I can see in the Zendesk documentation, the access tokens provided by their implementation don't expire, but they can be revoked. Maybe someone accidentally revoked the token not knowing what it was for, and that caused the issue... Keep an eye and see if it happens again.