Zoho Contact Not Popping When Using Browser Extension

[pdm2811]

Hi all,

We recently integrated Zoho with 3CX, up to this point we've had no issues with logging, call pops etc. However, now we are having to work from home we have recently started using the 3CX Browser Extension for Chrome to answer calls. This works great, however we have noticed that when using this option, the caller's Zoho Contact does not open automatically. If we change the active device from 'Browser Extension' to the 3CX Windows Client or our actual desk phone, the contact pops fine.

I'm guessing this is an issue with Chrome permissions but cannot work out what I need to change! Let me know if you need more info.

 

[Constantinos Constantinou]

Hello @pdm2811 ,

Happy to hear that you adopted Chrome Extension. This is a known issue that will be resolved with the release of the upcoming version. We expect that it will be available to our users, beginning of April.

If you though want to utilize that functionality (issue fixed on Edge Extension), and more features like Hotkeys and Chat counter, you can do the transition to the "Edge Extension"
https://microsoftedge.microsoft.com/addons/detail/kcijpkomlnpfpjmkbghnnmflfebimpfg

This will require to install the latest version of Edge
https://www.microsoft.com/en-us/edge/

 

[pdm2811]

Ah okay, good to know it's already been noted and resolved! For now I will try out the Edge extension.