ZoiPer can't connect to 3CX

[rebirthan1x]

Hello Everybody,

I set up a 3CX System on a Raspberry. It works and the 3CX App on Android works also. I have tested it on 4 Cellphones with W-Lan on and with Mobile Data, everything works fine so far. Now I want to use ZoiPer, but I can't get it connected to my 3CX Server.

To get ZoiPer connected I tried the follwing :

As Username I tried Extention@IP of the Server, Extention@IP of the Server : Port of the SIP, ID@IP of the Server, ID@IP of the Server : Port of the SIP
As Passwort I use the Passwort
As Hostname I try ServerIP and ServerIP : Port of Sip
Check Authentication and put in Passwort or leave it uncheckt

Each combination I tried give me no connection in return

What do I wrong? Can somebody who uses ZoiPer with 3CX and can tell me exactly what to do.

Thank you for your help

 

[Alphabetic]

Out of curiosity - why do you want to try another app when the 3CX app works great?

 

[diamond9]

https://www.3cx.com/community/threads/zoiper-linux-3cx.57384/

 

[diamond9]

@rebirthan1x

I have it working with the following settings

Domain = yourdomain.3cx.xxx
Username = EXT Number
Password = Found in ext under authentication
Auth Username = Found in ext under authentication

 

[rebirthan1x]

@rebirthan1x

I have it working with the following settings

Domain = yourdomain.3cx.xxx
Username = EXT Number
Password = Found in ext under authentication
Auth Username = Found in ext under authentication

Glad to hear it is working for you. It is not working for me, maybe I have an issue with my server. By the way, I also try for the Auth Username the authentication ID.

 

[rebirthan1x]

Out of curiosity - why do you want to try another app when the 3CX app works great?

Because I use two other SIP Provider with ZoiPer and want to add my 3CX server, too.

 

[diamond9]

Ensure you dont have disallow use of extension outside the lan option enabled.

Yes the auth username is the authentication ID

 

[rebirthan1x]

Because I use two other SIP Provider with ZoiPer and want to add my 3CX server, too.

And what I just find out, thanks to the community here, is that the App not support h.264 and I need that and Zoiper can use this protocol.

 

[rebirthan1x]

Ensure you dont have disallow use of extension outside the lan option enabled.

Yes the auth username is the authentication ID

You are right, I had the option disabled! But still no connection. I give it a new try tomorrow. Cross your fingers. Have you got another Idea?
And thanks a lot for your help.

 

[diamond9]

No as said my settings were

Domain = yourdomain.3cx.xxx
Username = XXX
Password = Password Below
Auth Username = ID Below
Auth Password = Blank

 

[leejor]

Does the 3CX Activity Log, show a registration attempt? That's the best place to start troubleshooting.

 

[rebirthan1x]

Does the 3CX Activity Log, show a registration attempt? That's the best place to start troubleshooting.

In the Beginning it shows
[CM102001]: Authentication failed for AuthFail Recv Req REGISTER from…...
and at the end
Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
BUT
I put in what diamond9 wrote and work for him

Username=EXTENSION NUMBER
Password=AUTHENTICATION PASSWORD
Hostname=xxx.my3cx.xx (my FQDN address)
Authentication Username=AUTHENTICATION ID

why refuse the server the registration?

 

[leejor]

Are your registration password, and authentication password, the same? Did you do a cut and paste that may have included some (unseen) spaces, at the beginning, or end of the characters?

 

[rebirthan1x]

Are your registration password, and authentication password, the same? Did you do a cut and paste that may have included some (unseen) spaces, at the beginning, or end of the characters?

No they were not. I change the password form authentication password to the password show in the Extensions overview an I can connect with TLS. NOW something else happend:
I can call Zoiper with 3cx App and do audio and video calls.
But I can't call someone with Zoiper. The activity log shows:
Call is not found and Cause: 487 Request Terminated when I try to make calls with Zoiper

 

[leejor]

Call is not found and Cause: 487 Request Terminated

Doesn't really provide a lot of information. Post more of the call failure logs from the initial Invite.