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Adding a 3CX Customer Service AI Agent Into Your Workflow

Phone System / PBX New

Alejandro_3CX
Primary System Owner locked out, console access blocked

Apps / Clients New

Sub-forums:
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  3. Android
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DimitrisL_3CX
How do we make the 3CX app report busy during a GSM call? App rings over active cellular calls (Android/IOS)

AI New

Kevin Attard Compagno
V20 U10 AI Customer Service Agent is the 10 second silence timer configurable?

SIP Trunks New

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Colorado VoIP
porting locked rate centers

IP Phones New

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    1. Configuring IP Phones
  2. Snom
    1. Configuring IP Phones
  3. Yealink
    1. Configuring IP Phones
  4. Other
    1. Configuring IP Phones
rlg
SNOM D810 support
  • rlg

Live Chat / Messaging New

Sub-forums:
  1. Live Chat
  2. WhatsApp
  3. SMS
What are the exact rules governing the archival of 3CX Chat Messages?

Integrations / Other New

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Evolute IT
Zoho CRM Integration - Actual talking time

Small Business / SOHO New

Sub-forums:
  1. SMB
  2. 4SC
Guillaume Bourgeois
Solved All incoming calls are going straight to voicemail with missed call

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Help Guides

Configure Your Office Hours

12 October 2023

The office hours function allows you to handle calls differently based on the time of day. Office hours are configured at department level and any extensions or system extensions such as an IVR that are part of that department will automatically inherit the office hours from the department they are ...

Setup Your Team

18 October 2022

V18 has been deprecated. Please upgrade to V20.To setup your users on your new 3CX system:Go to “Admin > Users”.Click on the “+ Add user” button.Specify email and name.Select “ROLE” - Now this is an important one. You are set up as the “Owner”, so you can do the kind of things you are doing now like...

Installing 3CX

18 October 2022

Before you start installing 3CX check if this is the right 3CX for you. For companies with less than 10 users we recommend 3CX SMB. It's a FREE and ready-to-go communications solution for up to 10 users. Technically you will have a shared instance together with other 3CX users. You will not have to ...

Latest Blogs

3CX+ Odoo CRM: Now Natively Integrated with 3CX

September 4th, 2026

Every call, chat and contact synced straight to Odoo, right out of the box. With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX - ...

Choose Your Outbound Caller ID in 3CX V20 Update 10

September 3rd, 2026

Select an assigned DID before each external call, with no extra outbound rules to maintain. Calling from the right business number matters when users ...

3CX Earns 39 Badges in G2 Fall 2026 Reports

September 1st, 2026

#1 enterprise ranking for Contact Center implementation. 3CX has earned 39 badges across 206 G2 Fall 2026 reports. Based on verified user reviews, 3CX...

Choose SendGrid or Zoho as your 3CX System Email Provider

August 31st, 2026

Use your preferred service for PBX alerts, reports, invitations and welcome emails. System email keeps important 3CX messages moving. From Admin alert...

Department Music on Hold Comes to 3CX

August 28th, 2026

Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includ...

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