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ThomB_3CX
3CX Softphone Managements Guide

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Voicemail transcription no longer working — HTTP 403 from storage.googleapis.com

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How many Router phone can install if using Fanvil V61W for per 3CX installation

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What are the exact rules governing the archival of 3CX Chat Messages?

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edossantos_sipcaller
V20 Update 10 Alpha - CFD CRM Lookup fails with Autofac DependencyResolutionException

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Never Received Admin Credentials

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Help Guides

Configure Your Office Hours

12 October 2023

The office hours function allows you to handle calls differently based on the time of day. Office hours are configured at department level and any extensions or system extensions such as an IVR that are part of that department will automatically inherit the office hours from the department they are ...

Setup Your Team

18 October 2022

V18 has been deprecated. Please upgrade to V20.To setup your users on your new 3CX system:Go to “Admin > Users”.Click on the “+ Add user” button.Specify email and name.Select “ROLE” - Now this is an important one. You are set up as the “Owner”, so you can do the kind of things you are doing now like...

Installing 3CX

18 October 2022

Before you start installing 3CX check if this is the right 3CX for you. For companies with less than 10 users we recommend 3CX SMB. It's a FREE and ready-to-go communications solution for up to 10 users. Technically you will have a shared instance together with other 3CX users. You will not have to ...

Latest Blogs

3CX MCP Server: Manage Your PBX With AI

August 26th, 2026

Connect your AI client to 3CX to query PBX data, generate reports and perform permitted actions. The introduction of the 3CX MCP Server marks a major ...

Adding a 3CX Customer Service AI Agent Into Your Workflow

August 25th, 2026

Optimization strategies for effective deployment of the 3CX Customer Service AI agent. The 3CX Customer Service AI Agent in V20 Update 10 can answer r...

Improved AI Call Summaries in V20 Update 10

August 24th, 2026

Update 10 makes AI call summaries more useful by adding notes and action items. A call summary should tell you more than just what was said. With V20 ...

AI Agents Become Active Call Handlers with Agentic Tools

August 21st, 2026

Use prompts, live PBX context and role-based actions to guide every conversation. 3CX AI Agents can do more than answer questions. With agentic tools,...

Four Ways to Use AI in 3CX Version 20

August 20th, 2026

Use AI during calls, after calls, in your own infrastructure or to manage your PBX. 3CX V20 gives businesses several ways to use AI, depending on what...

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