Recent content by ahmed24

  1. Yealink Attended transfer

    Ah in the IP phone section there is an option that says "Choose either Blind or Attended transfer method when DSS key is pressed" so I need to set that to attended. I missed that. Thanks

  2. Yealink Attended transfer

    It's done through provisioning BLF but I confirmed it by going to web UI of the phone then > DSSKEY > Line Key > and the Type is set to BLF The BLF function itself is working as a BLF because I can see when that user is busy or their phone is ringing

  3. Yealink Attended transfer

    Thanks for the replies. I do also have BLF and just tried the BLF as follows: Dialled an internal extension > answered the call > press a BLF button which is linked to another internal extension and it did the same blind transfer where I got disconnected and wasn't able to talk to the BLF user...

  4. Yealink Attended transfer

    I have a few different yealink models and on the quick shortcut buttons I have speed-dials enabled to certain extension numbers. When a call comes in, if i press the transfer button on the phone it puts the caller on hold. then if i simply press the speed dial button it actually does a blind...
    • ahmed24
    • Thread
    • Replies: 9
    • Forum: SMB

  5. Report to find Peak Simultaneous Calls

    On a Professional Annual license running version 20, is there a way to run a report to see what the maximum simultaneous calls ever peaked at? the reason for this is I want to know if i've got too many simultaneous calls license than I actually need.
    • ahmed24
    • Thread
    • Replies: 3
    • Forum: SMB

  6. Access voicemail remotely

    Yes, that’s correct—I understand that part. Here’s the situation: My extension is 3011, and I have PIN authentication turned off for my voicemail. When I dial 6666, it goes straight to voicemail, which is expected. Now, I have another extension (4000) that does have a voicemail PIN, and I need...

  7. Access voicemail remotely

    I'm running 3CX Version 20.0 Update 5 (Build 551 Release) I have an extension where Voicemail PIN Authentication is enabled under the Voicemail tab. However, I also have another extension where Voicemail PIN Authentication is turned off. When I try to access the voicemail of the extension with...
    • ahmed24
    • Thread
    • Replies: 4
    • Forum: SMB

  8. Running Reports on phone calls

    Previous versions of 3CX I remember there was a call log section where we could see how many calls a particular user took between certain dates etc. But since version 20.0 I cannot seem to find it anywhere. Can anyone tell me how this can be done on V20 please? I'm trying to just run simple...
    • ahmed24
    • Thread
    • Replies: 1
    • Forum: SMB

  9. Adding Exception to Holiday Dates

    If I configure a holiday with a range of days to play a holiday greeting. Is there any way to add an exception in it where one or two dates within that range it doesn't play the holiday greeting?
    • ahmed24
    • Thread
    • Replies: 2
    • Forum: SMB

  10. Voicemail notification icon but not voicemail

    No there is no calls whatsoever, it's just a voicemail envelope icon with the red number 1 next to it. When there is a missed call, it shows an arrow next to it with a number to show how many missed calls. I cleared all missed calls and voicemails yet the envelope icon with number 1 is showing...

  11. Voicemail notification icon but not voicemail

    I have a voicemail notification on my yealink phone which usually disappears when i delete the voicemail. but for one user there is a envelope icon saying 1 new voicemail but when i go into the mailbox 3CX says no voicemails. Any way to clear this users mailbox so this disappears?
    • ahmed24
    • Thread
    • Replies: 4
    • Forum: SMB

  12. Phone notification for another voicemail box

    Hi, I have yealink phones and when I receive a voicemail for my extension, the phone gives a notification that I have a voicemail. I've added a speed dial to monitor the voicemail of another extension. Is there any way to setup the phone to receive a notification when a voicemail is on the...
    • ahmed24
    • Thread
    • Replies: 2
    • Forum: SMB

  13. Answering a ringing extension

    Does anyone know how to answer a call ringing on another extension? I'm used to using Asterisk and in asterisk it is ** followed by extension number

  14. Randomising Music On Hold

    I have different music on hold tracks which has embedded on hold message each. Rather than joining them all into one file, I thought if i keep them as different files then have them play in different orders. When I did this and uploaded the multiple tracks and selected randomize, it just...
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