Recent content by GregG_3CX

  1. GregG_3CX

    Yealink T7 & T8 Series

    @Badger1 - Please refer to our Update 7 Alpha blog - We have already added the following! New Yealink T7 Series Support: Official support is added for the latest Yealink T73U/W, T74U/W, T77U, T85W, and T87W phones. Just spin up a free trial if you need, and you can access the templates directly.
  2. GregG_3CX

    Teams view and Contacts

    Hi @ACL, there is no hard limit on the number of users/extensions per department in the self-hosted or on-premise Multi-Tenant, so you should be fine!
  3. GregG_3CX

    "This Account Is Blocked"

    @Leaders It looks like you are using a 3CX Free account and this is hosted by 3CX on our servers. I would recommend contacting our Customer Service team to see what is happening with your account. https://www.3cx.com/contact/
  4. GregG_3CX

    Adding a New Polling Strategy for Queues

    @Rob Poels this is referred to as "Sticky Agents" and can currently be built with our CFD tool. Please refer to another thread for more details and two development groups who can assist with this. https://www.3cx.com/community/threads/sticky-agent-in-call-flow-designer.127577/
  5. GregG_3CX

    V20 - Change FQDN

    @Morne Spies your understanding is correct - - You can replace a Free license with a Commercial license. - You cannot replace a Commercial license with another Commercial one.
  6. GregG_3CX

    3CX 911 hierarchy

    @Stephen H, You can also configure geolocation with a Generic Template, it does not have to be Bandwidth or Voxtelesys. Here is also a short video tutorial, which is dated, but still has good info. Outbound rules are not the best way to go as you cannot transmit a location. We do have several...
  7. GregG_3CX

    3CX 911 hierarchy

    @Stephen H I would recommend reading through our e911-geolocation guide as I believe there is a much easier way for you here!
  8. GregG_3CX

    Monitor *all* queues agents status, API ?

    @HABELLIS You can get the overview of your agents, queue per queue in the Panel view of the webclient. In the upper right-hand corner, select "All" Then you will see a list of the queue agents, see their current status and which queues they are logged into
  9. GregG_3CX

    Monitor *all* queues agents status, API ?

    @HABELLIS - You should add the "Manager/Supervisor" to the "Notifications" section of the respective Queue(s). This will enable them to see the status of each of the agents and force login/logout as needed. Just go to the "Panel" tab in the webclient and in the upper right hand corner...
  10. GregG_3CX

    3CX V20 Update 6 RC Now Available

    @KoesioOccitanieTech this build is the RC. We will make an official announcement via the 3CX Blog when the Update 6 Final release is ready! It will have a new Build number....stay tuned, its coming very soon!
  11. GregG_3CX

    Feature Request: Department Manager and Department Reports

    @guzzitech - I would recommend that you train your customer to use the "Clear" extension feature rather than delete. This is found in the Team view of the webclient > click the 3 dots beside the extension name and then select "Clear". It will remove the user, but the phone will stay connected...
  12. GregG_3CX

    Queue Answered Calls By Waiting Time Report Issue

    @Muhamed Ibrahim, I just ran a sample report from my demo system, and all worked as expected. Can you confirm that your server is properly spec'd for the size of installation you have? Please refer to our website for Hardware Requirements. Underspec'd machines are often the cause of this type of...
  13. GregG_3CX

    Prevent call from continuously ringing if Agent declines the call.

    Change your Queue strategy to anything other than "Ring All". If you have your Teams integrated with 3CX, now in Update 6 it will automatically sync status between the two platforms. Hope this helps!
  14. GregG_3CX

    3CX Ringroup

    @Jacquesk02 - The Ring Groups, by design, have two ringing options: a Prioritized Hunt, which polls sequentially through the list of agents only once and then goes to "Destination if no answer". A Queue is actually designed to handle the routing you are looking for. We just made a short...
  15. GregG_3CX

    provision a phone and it show 3cx logo how to change it?

    @Song - here is the 3CX IP Phone Guide that shows all the IP Phones that we support, which allow for customizing the logo. With the H5, it is a firmware issue from Fanvil, as they did not provide the ability to change the logo from our Admin Console. I believe the Fanvil H5w has been updated...
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