Recent content by Gummies

  1. Build a High Speed Transcription Rig

    Hello everyone, We are provisioning a new HPE server to host our 3CX Transcription Engine environment. We currently operate on a 512 SC license and have a very high volume of call transcriptions. We need to select the right NVIDIA accelerator to handle this specific workload efficiently without...

  2. V20 SQL Reporting: Where is Agent Login/Logout activity stored

    I am working on custom reporting for 3CX V20 and I've been reviewing the official CDR Guide. While the cdroutput table is perfect for call-related data, it does not seem to include Agent Login/Logout events (queue presence). I need to replicate the "Agent Login History" report using SQL queries...

  3. Replace Desktop App with Windows Softphone

    Is there any way to detect when a client is connecting on 3CX Version 18? In the Phones tab, the system only detects V20 and V16, but not V18

  4. How to View and Count Online Provisioned Phones in 3CX V20?

    Hi SteveITS, Yes, the Phones section does give the quantity, but at the moment it has to be counted manually. I don’t know if you remember the extension UP counter in V18, which gave you the total directly — that’s exactly what I was referring to. The other detail I mentioned in my post...

  5. How to View and Count Online Provisioned Phones in 3CX V20?

    Hi, I would like to know if there is a way to see all the provisioned physical phones that are currently online in my PBX. At the moment, I can get this information from the Health Export under the Overview section, but I am not completely sure what this field really refers to. Ideally, I...

  6. Zoho Integration Template for 3CX v20

    Thanks to your suggestion of enabling the fields, we were able to successfully complete the Zoho–3CX integration. Many thanks for your help!

  7. Zoho Integration Template for 3CX v20

    Hello, I’m reaching out to ask if there is a new Zoho integration template available for 3CX v20. We are using the following template: [Zoho.xml template for 3CX v200]...

  8. Inconsistent Metrics: 3CX Built-in Report vs Grafana (PostgreSQL Source)

    Thank you @nikolascx That explanation helped a lot — I just double-checked and confirmed that the difference is indeed due to the serviced callbacks being included in the native report but excluded in the Grafana view. Now everything makes perfect sense. Really appreciate your quick and...

  9. V20 U6 Final - All Improved Reporting

    I'm encountering a discrepancy between the statistics shown in the 3CX Detailed Queue Statistics report and the data I’m analyzing via Grafana, which is sourced from a PostgreSQL database using the official 3CX Data Connector. Time Range: July 11, 2025 Queue: (same in both tools) 3CX...

  10. Inconsistent Metrics: 3CX Built-in Report vs Grafana (PostgreSQL Source)

    Hi everyone, I'm encountering a discrepancy between the statistics shown in the 3CX Detailed Queue Statistics report and the data I’m analyzing via Grafana, which is sourced from a PostgreSQL database using the official 3CX Data Connector. Time Range: July 11, 2025 Queue: (same in both...

  11. CSV Report Files Location in 3CX V20 – No Longer in /var/lib/3cxpbx/...

    Hi everyone, We've recently upgraded to 3CX Version 20 and are trying to locate the generated report files (specifically the .csv files). In Version 18, we used to pull the reports directly from: /var/lib/3cxpbx/Instance1/Data/Http/Reports This was useful for scripting automatic transfers...

  12. Abandoned Chats Report Including Offline Messages

    I would like to know why, in 3CX under the Reports section, the 'Abandoned Chats' report also includes messages received outside of business hours, which are marked as Offline. Maybe that's just how it works, but I have no idea. Is there a reason why we are penalized for messages received when...

  13. Support for Multiple CRM Integrations in 3CX v20

    Hello, I would like to know if 3CX version 20 supports or has plans to support multiple CRM integrations. Specifically, I am looking for a way to assign one CRM for Support and a different CRM for the Call Center. Is this currently possible, or is it on the roadmap for future updates? Thank you!

  14. Compatibility of 3CX PBX Version 18 with V20 Client (Softphone)

    I am currently using version 18 of 3CX PBX. Is there any issue if I use the V20 client (softphone) for some users in preparation for the migration? I have used it and it provisions in V18 without any problems. Could this cause any problems?

  15. Same DID duplicated across two SIP trunks

    It's really weird... when I add the DID to the second trunk, it gets rejected. But when I remove it, the call goes through. I have 2 inbound rules.
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