Recent content by hgmnetwork

  1. change outbound caller id elastix call center 2.5

    We have an output trunk that we forced to show the number 999999 to show this number when issuing calls, but also shown in the CDR and the agents to receive the call by callback also see 999999. we want the agents to see the number Called well, how could it be done? Does anyone know how to do...

  2. auto save form data automatically from call center

    Hello, in many calls the call center if the agent gets lost(forgot) and does not give you save data is stored is not so it is a problem if you slip up. I'm looking for ways to make automatic to hang the call so the data is either saved as the agent another call comes in, so you save that step...

  3. some faxes are not received by No answer (T.30 T1 timeout)

    Hello, we have found that some faxes are not received and gives the following error MODEM TIMEOUT: waiting for v.21 carrier RECV FAX: No answer (T.30 T1 timeout) Does anyone know how to fix it or because it happens? I copy the log hylafax Jun 10 12:34:56.05: [18754]: SESSION BEGIN 000043604...

  4. initializing server on ttyIAX alwais

    Hello, sorry for me english, im reboot the server and all fax ( 200 fax ) are now on initializing server on ttyIAXxx ( xx are number) and not say ready never :( what happen ? thanks and sorry for english im spanish edited: hello again, now are ok. a few hours to the iax are ok with 200...

  5. elastix 2.5 not cdr and recording

    hello i have instal elastix 2.5 and now all ok but i have 2 problems. 1.- call recordings all ok but are on the directory /var/spool/asterisk/monitor/(year)/(mount)/idfile.wav but not see on the tab of recording any. the cdr i see on asterisk cli go to de /var/spool/asterisk/monitor/idfile.wav...

  6. elastix 2.5 not install on remote server

    hello, i have install elastix 3.0 on a remote server with this manual viewtopic.php?f=140&t=129793 on 3.0 all ok, but with 2.5 are not ok.. when im use yum install elastix* the yum say --> Procesando dependencias: python(abi) = 2.4 para el paquete: python-lockfile-0.8-3.el5.noarch --->...

  7. Forward Extension to external number and show CDR

    Hi all, I have a couple of days trying to do something that I can not leave here and the question to see if anyone can help. Try an incoming call is 91xxx line deviates to another external number 93xxx. I created an inbound route for an extension to 91xxx and when the call comes to go to the...

  8. call center llamadas salientes - oubound calls

    Una mejora y he visto que muchos buscan en el foro es facilitar la creacion sobre todo de campañas salientes sin agentes para reproducir locuciones o encuestas. Por ejemplo supongamos que uno quiere realizar una campaña saliente para llamar a 1000 numeros, reproducir una locucion y colgar. O...

  9. Mejora al crear un fax virtual para evitar errores

    Hola REcientemente abri un bug que finalmente no lo era y el problema estaba al crear un fax virtual, el sistema pide la extension iax y la clave. Esto puede ser motivo de muchos fallos, ya sea por error en la clave o en la extension. Lo ideal creo que seria que para crear un fax virtual...
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