Recent content by jabir

  1. Incoming call issue [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification

    For anyone who might have the same issue and is searching for it. router configuration is correct, the only mistake i made was that i was creating Gateway instead of SIP Trunk in "SIP Trunks" menu tab. create SIP trunk and create inbound rule and you will start receiving calls.

  2. Incoming call issue [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification

    tried different combinations as given in the link. Below is the configuration that changes the log from activity log: below is the actual log from activity log: but still can't receive calls

  3. Incoming call issue [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification

    this rule is already configured.

  4. Incoming call issue [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification

    I can make outgoing calls from 3cx app but cannot receive incoming to my extension. I have setup a gateway (in 3cx) to cisco router (cisco router is connected to PSTN via FXO). I am using 3cx version 16, locally hosted on windows server 2019. router configuration is as below: voice-port 1/0/0...

  5. Digital receptionist not accepting key in IVR from outside calls

    I am not that much technical. i added "dtmf-relay sip-kpml rtp-nte" command to both voip dial-peers but it doesnt work. Can you guys guide me in right direction.

  6. Digital receptionist not accepting key in IVR from outside calls

    Internal calls works fine. is there any way to make it work like when i press a key on my cell phone during a call, the IVR should divert my call to intended extension.

  7. Digital receptionist not accepting key in IVR from outside calls

    that is correct i am calling my PSTN number which is connected to cisco router through my cell phone. i tried calling from different cell phones but same issue. Below is the basic configuration of router concerning the calls to 3cx (I have masked the actual number with ###) voice-port 1/0/0 no...

  8. Digital receptionist not accepting key in IVR from outside calls

    I have setup Digital receptionist to accept all calls. It plays an IVR and in order to get to a certain extension you have to press a key. this works fine if i call from 3cx app but when i try to call from my phone, i can listen to the IVR but when i press key nothing happens. It seems that...

  9. CID rule problem with digital receptionist

    thanks guys for the response. after going through the logs i realized that i set a rule in SIP trunk which was diverting all calls to wrong extension and got it fixed.

  10. CID rule problem with digital receptionist

    3cx version is professional16.0.504. it is locally hosted in our office on windows server 2019. SIP trunk is connected to cisco router and router has fxo card for PSTN line, which we use to make or receive outside calls. hope this information is enough. Inbound CID rule:

  11. CID rule problem with digital receptionist

    hello, when i create a rule for CID in "inbound rules" for a specific number to be diverted to a specific extension, it overrides my digital receptionist configuration and divert all calls to that particular extension. can anyone help.
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