CID rule problem with digital receptionist

[jabir]

hello, when i create a rule for CID in "inbound rules" for a specific number to be diverted to a specific extension, it overrides my digital receptionist configuration and divert all calls to that particular extension. can anyone help.

 

[Evolute IT]

hello, when i create a rule for CID in "inbound rules" for a specific number to be diverted to a specific extension, it overrides my digital receptionist configuration and divert all calls to that particular extension. can anyone help.

We need more info. Please show us a screenshot of your inbound rules page as well as provide these : https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[jabir]

We need more info. Please show us a screenshot of your inbound rules page as well as provide these : https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

3cx version is professional16.0.504. it is locally hosted in our office on windows server 2019. SIP trunk is connected to cisco router and router has fxo card for PSTN line, which we use to make or receive outside calls. hope this information is enough.
Inbound CID rule:

 

[Saqqara]

Check logs to see what number is being presented to 3cx

if you remove the cid rule, are incoming calls are routed as per sip config ?

https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[leejor]

Check the Activity Log to see why 3CX is doing that. If a different number calls, then it should not match a CID rule. Something else must be causing the call to skip the IVR.

 

[jabir]

thanks guys for the response. after going through the logs i realized that i set a rule in SIP trunk which was diverting all calls to wrong extension and got it fixed.