Recent content by JAlain

  1. JAlain

    Per-Number Caller ID Name Management

    I have a client system with two SIP trunks—one main and one backup—with about ten DID numbers. Each DID belongs to a different store, and the client wants the store’s specific name to appear along with the phone number on outbound calls. Currently, the phone number displays correctly, but we...
  2. JAlain

    Transferring Web Live Chat Client Conversations

    That could work as a temporary workaround, but having something more automated would be much better for the client’s workflow. At the moment, my client is relying on screenshots, which is not efficient.
  3. JAlain

    Transferring Web Live Chat Client Conversations

    Hello, I have a client for whom we’ve enabled the live chat feature on their website for customer service. They would like to have the ability to easily transfer the chat conversation via email, or at the very least have an option to export the chat transcript, so they can forward the...
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