Recent content by JasonD

  1. Faxing

    We are new to 3CX and have a couple of questions related to the Fax Server feature. 1) Can we receive faxes on more than 1 did? 2) Can it route the faxes to different email addresses based on the DID the fax came in on? 3) Does 3CX, like many other PBX solutions, allow for end users to "send"...

  2. Dial Extension at Any Time

    Scrap the last post, I figured it out. I had forgot to set the input to 1 to 4 digits and it was set for 3 to 6 and thus a 1 digit entry was invalid. All is working now, thanks for your help!!

  3. Dial Extension at Any Time

    So my input option allows for upto 4 digits, I then check the following EQUAL(TO_STRING(Open_userInput.Buffer), "1") EQUAL(TO_STRING(Open_userInput.Buffer), "2") EQUAL(TO_STRING(Open_userInput.Buffer), "3") GREAT_THAN(LEN(Open_userInput.Buffer), 4) The first three options all respond with "You...

  4. Dial Extension at Any Time

    Ok, I've rebuilt the call flow using the user input and I have one issue, when evaluating the user selection I can get the option for length of 4 to transfer to the dialed extension, but I am not able to get it to evaluate the user InputBuffer for a specific value (ie. 1) to then transfer to the...

  5. Dial Extension at Any Time

    Correct, what we haven't figured out is how to embed the user input into the menu in the CFD, this is the help we are looking for.

  6. Dial Extension at Any Time

    IVR's also do not integrate with the Amazon Polly service for text to speech and our menu options change frequently so having to constantly record greetings is not an option, instead we use this service to allow for changing on the fly without the need to re-record a bunch of greetings. I'd...

  7. Dial Extension at Any Time

    Our call flow has nested menu's, the first checks the number to route to the correct starting point, then it plays the menu (which should have the dial extension at any time) and from the first menu, they could be routed to a call queue or to a sub-menu (which would also have the dial extension...

  8. Dial Extension at Any Time

    I understand this can be done from a Digital Receptionist, however, the rest of our call flow can not be handled by the DR so we need a call flow app and need to know how to properly setup the dial an extension at anytime from a call flow app menu. Additionally, we use Amazon Polly for our...

  9. Dial Extension at Any Time

    We are setting up a call flow app and are stuck, we want to perform the following: Inbound call is received and the menu greeting is played: "If you know your parties extension you may dial it at any time, for sales press 1, for accounting press 2, for our dial by name directory press 3". We...

  10. M365 Integration not working correctly

    Verified that all 3 data elements are present on both users, restarted the services and it still will not provision the same 2 users. Jason

  11. M365 Integration not working correctly

    We have setup the integration and all tests pass. We are adding users extensions via the "include these users" however after selecting our users, we have 2 that 3CX will not create extensions for and we are unsure how to resolve. Thanks in advance for your help. Jason

  12. Contact Sync

    I get that, I guess my question is not being answered directly. Can 3CX sync "external contacts" part of the Exchange Online Global Address Book, rather than having to do a user or shared mailbox? Jason

  13. Contact Sync

    While I understand this process, why can we sync the global contacts that we have in Exchange Online, there are over 300 that everyone in the company needs access to and having to move them to a Shared Mailbox further complicates sharing them with the company, and results in managing them in 2...

  14. Contact Sync

    Ok, so I set this up yesterday, following the steps in the guide. I just checked this AM and not 1 single contact from the companies list of over 250 global contacts in the Contacts "well known" folder have sync'd to 3CX. Still confused on why this isn't working with Exchange Online.

  15. Contact Sync

    So I need to enabled the shared mailbox option and that will sync the company contacts from the "Well Known Folder" contacts, is that correct?
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