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lancerichards's latest activity

lancerichards posted the thread Queue Manager Service "crash" in Phone System / PBX.

Hi Team We've noticed a rise in tickets where customers complain "I'm in the queue but my phone isn't ringing". We have done the whole...

Jun 5, 2026
lancerichards replied to the thread Department Membership Not Respected.

@nikolascx has this been resolved in U9 RC3?

Jun 4, 2026
lancerichards replied to the thread 3CX AI as first Level Support.

We have worked on something similar for a customer and this is where my idea for having 3CX implement MCP connectors came in...

May 30, 2026
lancerichards reacted to VoIPexpert's post in the thread 3CX AI as first Level Support with Like.

I just want to give you an update. We were successful and the AI now handles the users' technical problems for us and automatically...

May 29, 2026
lancerichards replied to the thread Fanvil v64 v2.

We had so many issues with Fanvil v64 - they all went in the bin.

May 22, 2026
lancerichards replied to the thread Yealink T7x Out of Box Experience.

This has been working beautifully @N_G has saved many hours of manual firmware loading! :) Thanks again

May 22, 2026
lancerichards reacted to nikolascx's post in the thread Introduce Calls with Like.

Yes this is cool We will make a programmable extension and you can build it the way you want!!! Stay tuned :cool:

May 22, 2026
lancerichards reacted to nikolascx's post in the thread Department Membership Not Respected with Like.

Hi Team We have an issue here - Acknowledged. Do not test this further. For now workaround it until we fix.

May 22, 2026
lancerichards reacted to nikolascx's post in the thread AI Receptionist to MCP Server with Like.

Hi Lance, Yes, definitely. MCP integration is something we are actively looking at and working towards. The use cases you mention are...

May 22, 2026
lancerichards replied to the thread AI Receptionist to MCP Server.

Awesome @nikolascx can't wait to see the MCP functionality.

May 22, 2026
lancerichards reacted to nikolascx's post in the thread Fallback on AI Failure with Like.

Hi Lance, Yes, this is a valid point and it is already on our radar. Just to clarify, the call being dropped is not really related to...

May 22, 2026
lancerichards replied to the thread ElevenLabs Voice Engine.

Awesome! Can't wait to see it @N_G

May 21, 2026
lancerichards reacted to N_G's post in the thread ElevenLabs Voice Engine with Like.

Yes I was referring to the voice agent too, we are developing support for the Grok voice agent, maybe my post was not clear. Its...

May 21, 2026
lancerichards posted the thread Queue VM to Match Destinations in Server.

Hi Team We are loving the VM on a queue - saves the extra user. What we would love now is a VM on the queue to match the destinations...

May 20, 2026
lancerichards posted the thread Fallback on AI Failure in AI.

We were working with a customer on their AI Agent. It was all working perfectly and then stopped working and just dumping the call...

May 18, 2026

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