AI Receptionist to MCP Server

[lancerichards]

Hi Team

As we roll out more and more 3CX AI agents, we are finding there are times where being able to connect 3CX to a MCP so that calls can be in context would be really useful.

This can be for speaking to a customer by name, looking at their CRM record, looking at existing tickets and statuses, etc etc.

Is MCP server integration something on the roadmap?

Best,
Lance

 

[nikolascx]

Hi Lance,

Yes, definitely.

MCP integration is something we are actively looking at and working towards. The use cases you mention are exactly where this becomes powerful: greeting callers by name, checking CRM records, looking up ticket status, and giving the AI Agent proper business context during the call.

This is very much the direction we want to go. No ETA to share yet, but yes, MCP-style integrations are on our radar and part of where we see AI Agents evolving.

Great feedback, and keep these ideas coming.

 

[Evolute IT]

Hi Lance,

Yes, definitely.

MCP integration is something we are actively looking at and working towards. The use cases you mention are exactly where this becomes powerful: greeting callers by name, checking CRM records, looking up ticket status, and giving the AI Agent proper business context during the call.

This is very much the direction we want to go. No ETA to share yet, but yes, MCP-style integrations are on our radar and part of where we see AI Agents evolving.

Great feedback, and keep these ideas coming.

Basically "tools" in the agents! That would be awesome! Specially for us where we are working on building MCPs for some of our internal tools!

 

[lancerichards]

Awesome @nikolascx can't wait to see the MCP functionality.