Recent content by Mistral Versteeg

  1. Solved Whatsapp Trunk

    Thank you for the information. The thread can be closed.

  2. Solved Whatsapp Trunk

    Hi, I've got a new question about a the whatsapp trunk. I configured 3 phone numbers on facebooks end. When I want to configure them to 3CX, how I view it is that I have to create a seperate trunk for each phone number, but the whatsapp application can only handle one Webhook. How can I...

  3. Solved Unable to get Whatsapp messaging to work

    How can I mark my own thread as solved? Or does a 3CX forum staff member have to do this?

  4. Solved Unable to get Whatsapp messaging to work

    It seems I've solved it, after verifying the number again and regenerating the Access Token, that I had already generated, it seems to resolve itself within minutes. Got the first number to work, now just have to wait out the verifying for the other numbers because you can only do two calls in a...

  5. Solved Unable to get Whatsapp messaging to work

    Hi @consolemdv, Thank you for responding to my issue. I am setting up the number but after I have verified it, I still can't send messages to it using whatsapp. Only the display name is on hold, but this isn't required right for it to work. This is on the website...

  6. Solved Unable to get Whatsapp messaging to work

    Hi, I've followed the manual for setting up the 3cx whatsapp intergration multiple times but I can't get it to work. https://www.3cx.com/docs/manual/whatsapp/ The phone number is verified, a valid payment method is bound to the whatsapp business account. Only the display name hasn't been...

  7. Department Office Holidays

    Is there a script that only has the prompt playing part in it? I don't know how to edit C# myself. If so, I would be able to make the below CFG, and put the IVR holiday destination to this script.

  8. Department Office Holidays

    Hi Nicholas, Thanks for your response. But this is a static wav file right? I want the system to look up which wav to use automatically. Feesdag-EN.wav is a message for a national holiday. Vakantie-EN.wav is a message for their vacation. How can I configure it to use the current holiday prompt...

  9. Department Office Holidays

    I drew out my current configuration I want to create, added in Attachments. All lines are received on the same trunk, CID chooses the route it will take. So I can't make a Call Processing Script runs script ''upon receiving a call on trunk''. The same is true for ''When DID is called''. How...

  10. Department Office Holidays

    Yes I saw the end call option, but does the holiday prompt play first, before it drops the call? Or does it just drop using that setting. I want to caller to hear the holiday prompt and afterwards it will drop the call.

  11. Department Office Holidays

    Hi Steve, Thank you for your response. I had already seen this article, the problem I am currently on is that the client has 1 DID, incoming calls are checked on the CID's listed in the attachment. All other country codes are sent to the english IVR. All IVR's have a different Departments...

  12. Department Office Holidays

    Hi, I just switched to V20 Update 2 (Build 715) from V18.9a. Currently I am trying to configure different deparments to have different voice prompts for their ''office holiday'' How do these work currently? When I add the department to an existing IVR, the office hours of the deparment are the...
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