Recent content by namwirocecil

  1. What is the Meaning of %Calls Serviced in the Agent in Queue Report

    Thanks @YiannisH_3CX . Will sure do so.

  2. What is the Meaning of %Calls Serviced in the Agent in Queue Report

    Hi @YiannisH_3CX Thanks for the reference. However, this report(Agent in Queue) does not clearly state how many calls an agent received vs how many the agent answered while logged in to the Queue. As a matter of fact, for a normal report, having to Identify the utilization of agents, it is...

  3. What is the Meaning of %Calls Serviced in the Agent in Queue Report

    As above Subject, Could anyone advise as the calculations of the calls received and answered are not adding up. Many thanks.

  4. Change in the Automated and Manual Call Reports

    hey @aws2p This is only for the Wallboard stats. It has always been on before (v15) and after on (v16) and does not change/reset any logs. Why would the report first generated have wrong data and when generated for the second time it has a different and more reasonable data? That was my Question.

  5. Change in the Automated and Manual Call Reports

    Hello @INDY_Mathieu They are the same type of reports(Agent In Queue) but pulled at different times. Hence they resulted to two different data in them for the same period(August) indicated.

  6. Outbound Predictive dialer keeps calling even when agents are not logged in

    Hi @edossantos We managed to get a working version. Thanks for your help.

  7. Change in the Automated and Manual Call Reports

    Hi Everyone, I noticed after the update was done from v15.5 to v16, some of the Reports have become inconsistent(providing data that is not accurate). For example, we had scheduled a Weekly and Monthly report for the Agent In Queue Statistics, however when they are automatically generated...

  8. Outbound Predictive dialer keeps calling even when agents are not logged in

    Here you go. This was after I removed the loop and calls were consistently made without agents in the Queue:

  9. Outbound Predictive dialer keeps calling even when agents are not logged in

    Sure.

  10. Outbound Predictive dialer keeps calling even when agents are not logged in

    This is the same dialer I uploaded. I just removed the IPs and login details to the Database before I shared with you. The App builds after I input the details I deleted. Those are the only configs I removed before I shared the Voice App.

  11. Outbound Predictive dialer keeps calling even when agents are not logged in

    Kindly find attached.

  12. Outbound Predictive dialer keeps calling even when agents are not logged in

    So I managed to setup the Call Flow however it still does not check whether agents are logged in or not. Kindly assist.

  13. Outbound Predictive dialer keeps calling even when agents are not logged in

    Thank you once again. I will get back to you should I encounter any other issue. Have a great day.

  14. Outbound Predictive dialer keeps calling even when agents are not logged in

    So the Get Extension Status component will just need the Extension number of the Queue and not agents? However, one last quick question does the predictive dialer check for free extensions that are logged in and are free automatically?

  15. Outbound Predictive dialer keeps calling even when agents are not logged in

    Hi edossantos Thank you so much for the feedback. However I am not too sure how I can add all the Agents extensions inside the Loop Component. Does it mean I will have to add the Get Extension Status Component (suppose) I have 8 agents) I will add 8 components separately inside the Loop...
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