Change in the Automated and Manual Call Reports

[namwirocecil]

Hi Everyone,

I noticed after the update was done from v15.5 to v16, some of the Reports have become inconsistent(providing data that is not accurate). For example, we had scheduled a Weekly and Monthly report for the Agent In Queue Statistics, however when they are automatically generated, they provide less than the actual data unless generated manually about twice. How can this be resolved? Could it be that the Location to save the logs changed or what could result in this. Please help.

Thanks

 

[FS_Mathieu]

Hello @namwirocecil

The reports are the exactly same ? Or you built 2 differents reports ?

 

[namwirocecil]

Hello @INDY_Mathieu They are the same type of reports(Agent In Queue) but pulled at different times. Hence they resulted to two different data in them for the same period(August) indicated.

 

[AWS2P]

no periodic reset in Qs that can produce different datas in reports ?

 

[namwirocecil]

no periodic reset in Qs that can produce different datas in reports ?
View attachment 12179

hey @aws2p This is only for the Wallboard stats. It has always been on before (v15) and after on (v16) and does not change/reset any logs. Why would the report first generated have wrong data and when generated for the second time it has a different and more reasonable data? That was my Question.