Recent content by PBX_Programmer

  1. Fanvil W611W with strange firmware and audio issue

    Ok thanks @JohnS_3CX , yes I agree, it definitely could be that the firmware was not the issue. I guess it could be that the handset hardware is/was faulty in some way, like a bad connection to the earpiece speaker maybe. I will post the handset back to the customer and they'll let me know if...

  2. Fanvil W611W with strange firmware and audio issue

    An update on this one. The customer sent me the handset so I could test it in our lab environment, and I set up a temporary SBC through which it is connecting to their hosted 3CX system. I was not able to replicate the issue that they'd reported, and speech is working perfectly well in both...

  3. Fanvil W611W with strange firmware and audio issue

    Ok thanks @JohnS_3CX , I have raised a support ticket with Fanvil and will wait to see what they suggest before taking any further steps to upgrade/downgrade the handset firmware level.

  4. Fanvil W611W with strange firmware and audio issue

    Hi all, we've got a customer who has a Fanvil W611W which is running a firmware version that looks wrong to me, and that I can find no reference to anywhere online including the 3CX supported handset firmware repository and the Fanvil firmware download page on their own website. The handset was...

  5. No speech on calls between customer sites

    Thanks @Alphabetic , that confirms what we were thinking. I have asked the customer's IT to make sure that UDP ports 9000-10999 aren't being blocked by anything. Yes I think a separate SBC at each location would be a better option however I don't think that's immediately possible because the...

  6. No speech on calls between customer sites

    Hi all, I have a customer with a slightly unusual setup. They have a 3CX hosted PBX (hosted by 3CX). They have a main office location and that is where their main phone is located, set up to act as an SBC/router phone (I will call this location A). They then have several remote offices (I will...

  7. 3CX broken after upgrading from V20 U6 to U7

    I've got a little on-premises virtualised 3CX system which I use for testing things like new updates before I roll them out to production systems. Today I was getting ready to perform a backup in readiness for upgrading from V20 U6 to U7, but as I was doing that the system decided to go ahead...

  8. License expired, V16, can I still swap 2 IP phones?

    Thanks for your response @VoIPTools , I agree 100% with all of the points you raised.

  9. Restrict access to a 3CX hosted system except specific IP address range?

    I reckon you're right @Alphabetic , thanks for that.

  10. Restrict access to a 3CX hosted system except specific IP address range?

    Ok thanks @SteveITS , Moving them off hosted isn't really an option for us, we're trying to work towards getting them all moved off on-premise systems and onto hosted eventually. We don't use webmeeting links and none of our customers do either but yes you're right, that might be affected if it...

  11. Restrict access to a 3CX hosted system except specific IP address range?

    Ok thanks @Charles_3CX , I thought that was probably the case but just needed to check. I guess that will have to do, we'd just better make sure there are strong passwords set, 2FA applied and no loose ends. Thanks!

  12. Restrict access to a 3CX hosted system except specific IP address range?

    Hi, I'm trying to find out if 3CX has the ability to restrict all remote remote access to a 3CX hosted PBX, apart from access attempts coming from a pre-determined IP address or range of addresses? We've got a few customers who now have 3CX hosted systems for which we are the partner. I have...

  13. License expired, V16, can I still swap 2 IP phones?

    One of our customers has an on--premises system which is still running V16 with an expired license. They have asked if they can swap over 2 of their IP phones, so for example currently phone A is associated with user A, and phone B is associated with user B, and they want to swap them over so...

  14. Prevent dialling of internal extensions at the IVR/digital receptionist

    Hi Alejandro, Thanks for getting back to me about this one, that's very helpful. I do have a question though if I may. This particular system has several other internal IVR's set up to do different things for different internal departments and these will have different DTMF options of their...

  15. Prevent dialling of internal extensions at the IVR/digital receptionist

    Hi, We have a requirement to prevent the dialling of any 4 digit internal extension from an IVR menu. I'll explain further. The system is in a hotel, and callers to the hotel are being presented with the usual IVR options to choose from (1 for Reception, 2 for Restaurant, etc etc) which is...
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