Recent content by Phil-STIC

  1. Phil-STIC

    Feature Request: Retain AI Transcriptions Without Call Recordings

    It would also be great to be able to view AI-generated summaries directly from a contact’s history, from their contact card in the client app (web/desktop/mobile). During a call, it would be helpful to quickly view a summary of previous conversations with that contact, without having to search...
  2. Phil-STIC

    Storage module warning won't go away

    If only we had remote archive rotation... If I tick all the boxes, my remote storage will inevitably fill up. I will have to manage the remote storage myself, while 3CX system continues to “think” those recordings exist and the database keeps growing. The stated rationale “to keep the system...
  3. Phil-STIC

    Limiting Access to Call Recordings Without Granting Full Manager/Admin Rights

    I agree, it’s a real headache every time we want to provide limited access to call recordings. The “manager” role gives access to all recordings from all users in every department the manager belongs to. So if a department head needs access to their team’s recordings, and a director is...
  4. Phil-STIC

    Call to mobile targets fail on Samsung 24 phones only

    We're also having strange problems with S24 models... if anyone knows the problem, please raise your hand!
  5. Phil-STIC

    3CX outbound, caller ID name for multiple companies

    On our side, we create one SIP Trunk per callername, and use prefixes or rules for departments to choose which Trunk to use.
  6. Phil-STIC

    Access to a passive server in failover mode.

    I knew the solution had to be right under my nose... The banner "3CX Version 20 requires a secure connection to use the Web Client. You are not using an FQDN or HTTPS to connect to 3CX." intimidated me, apparently! Thank you @ConceptsWeb
  7. Phil-STIC

    Access to a passive server in failover mode.

    I'm getting ready to update systems to V20 with the failover function. Maybe the solution will jump out at me when I do the update, but I'd like to know how we'll be able to access the passive system, if the fqdn is associated with the active system, since in version 20 it's no longer possible...
  8. Phil-STIC

    Enhance 3CX Talk: Queues and ring group...

    It would be interesting to be able to make calls directly using the “3CX Talk” URL link from a queue, a call group, a department, or even an IVR. Also, the “Live Chat” interface is currently very generic, and doesn't allow any fine-tuning of certain parameters, such as visuals, automated...
  9. Phil-STIC

    Issues with SugarCRM Integration

    @ConceptsWeb , @edossantos_sipcaller Hello, I'm still stuck and would like to ask for your help once again... I have successfully implemented the data passing and contact creation check. However, I’m encountering an issue with my scenario chaining. Currently, when a contact is not found, I...
  10. Phil-STIC

    V20 Dep. Admin can't select SBC when adding phone

    Hello, We're having a little trouble with this. As @Energa pointed out, when a department owner wants to make changes to an extension whose phone is associated with an SBC created by a system owner, the changes are not possible since the SBC is not visible to them. If I understand correctly...
  11. Phil-STIC

    Issues with SugarCRM Integration

    Ok thanks for the tip.
  12. Phil-STIC

    Issues with SugarCRM Integration

    I have one more question, Is there a unique identifier, such as a callID, provided by 3CX for each call record? I need this identifier for creating call records. I thought it was "EntityId", but this variable refers to the contact ID and is not posted in the call from 3CX to CRM. Thank you for...
  13. Phil-STIC

    Issues with SugarCRM Integration

    Thanks a lot, I'll check it out!
  14. Phil-STIC

    Issues with SugarCRM Integration

    Hi, I am currently facing two issues while integrating SugarCRM with 3CX. Please note, I have created the XML using the 3CX template generator. ContactID Handling: When performing either a lookup or contact creation scenario, I receive the ContactID in the response as shown in the attached...
    • Phil-STIC
    • Thread
    • integration crm sugarcrm sugar sugarcrm
    • Replies: 7
    • Forum: Other
  15. Phil-STIC

    New Desktop App Build Number 18.12.425 Released

    Some users had not uninstalled the app. Is a simple update sufficient or should they uninstall and reinstall the application?
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