Recent content by Zaffarn

  1. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    I didn't restart the system, however I did get a password reset email and I have reset my credentials and am able to login now. I will reboot the system from here and see how that goes. Thank you so much

  2. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    Unfortunately i cant check the logs as I cannot login. I don't have the credentials, when I request new credentials by clicking "Forgot Password" on the login screen, I haven't received any emails to reset the password.

  3. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    Hi Theodor Thanks for the reply, I didn't get reply from CS and I tried forgot password link on the admin login panel of the instance in question but haven't got any password reset emails yet.

  4. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    I tried that, haven't got a response yet. Is there another way to set the password, can this not be done from the portal.3cx.com ?

  5. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    Hi All Apologies for this, I a thread open, and posted this question somewhere else, but now it seems to have been blocked and I only get "You have insufficient privileges to reply here." when i try to post there, so I am posting this again. @bitn2 Basically, I am unable to reset user...

  6. Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

    3CX hosted, when I was able to log in, it was all green except "Storage" which we hadn't configured .

  7. Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

    Hi K That is what I thought first, so I created another fresh new trail instance with same licence type using a different email address and it gives same error. Both the instances are Free trial instances hosted by 3CX. Background: Basically we had 16SC licence hosted by 3CX which was coming...

  8. Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

    Hi I am unable to reset passwords or credentials fIor any user including myself, I had previously logged into the system because of which I am still logged in, however when I checked the logs for emails, it shows error "Licence not authorised to use 3CX SMTP" this is a new 8SC setup currently...

  9. Disabled "Configure Your Phone" screen dialogue -

    Still same, checked ports, all OK, phone is connecting to Server, but not showing as SBC - Router Phone. I checked the logs, and I am seeing the following error in the events log 30040 Date02/06/2025 12:26 DetailsProvisioning file /provisioning/s88ks7s4g4nznh6/0C383E6D4385.cfg requested...

  10. Disabled "Configure Your Phone" screen dialogue -

    Hi Kryia, Thanks for the reply, I checked this and noticed that I had selected "Fanvil X4U" not "Fanvil X4U-V2", I then deleted the phone and recreated it selecting the correct version. The phone now shows successfully connected on the extension, but "Router Phone - SBC" connection shows...

  11. Disabled "Configure Your Phone" screen dialogue -

    Hi Kyria Thanks for the quick rely, its showing as "Local Phone" (Screenshot attached) I am the system owner for all the departments as well as the whole system, and when I add the phones/extensions I use my own login. When I add new phone, it didn't give me option to set this as router...

  12. Disabled "Configure Your Phone" screen dialogue -

    Its showing in the "Phones" tab on the main page, not in the "PNP Phones" subtab nor in the "Voice&Chat" tab, does it need to be connected via the Voice&Chat, if so, how do I do that Yes It is added to an extension Yes it does have latest firmware of 2.12.20

  13. Disabled "Configure Your Phone" screen dialogue -

    Hi Kyria I checked the console, and the phone is connected, and the model is showing as X4U-V2 however I can't select it as router phone when I add more phones.

  14. Disabled "Configure Your Phone" screen dialogue -

    Hi Kyria I have now ordered fanvil x4u router phone, but I am not able to select "Connect direct to Phone" that option seems to be disabled for me. I have restarted the OS, but still no luck, any idea how I do that.

  15. Disabled "Configure Your Phone" screen dialogue -

    Thanks Kyria, I will order a small router phone and see how that goes.
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