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  1. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    I didn't restart the system, however I did get a password reset email and I have reset my credentials and am able to login now. I will reboot the system from here and see how that goes. Thank you so much

  2. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    Unfortunately i cant check the logs as I cannot login. I don't have the credentials, when I request new credentials by clicking "Forgot Password" on the login screen, I haven't received any emails to reset the password.

  3. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    Hi Theodor Thanks for the reply, I didn't get reply from CS and I tried forgot password link on the admin login panel of the instance in question but haven't got any password reset emails yet.

  4. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    I tried that, haven't got a response yet. Is there another way to set the password, can this not be done from the portal.3cx.com ?

  5. Solved Unable to reset credential: Licence is not authorised to use 3CX SMTP

    Hi All Apologies for this, I a thread open, and posted this question somewhere else, but now it seems to have been blocked and I only get "You have insufficient privileges to reply here." when i try to post there, so I am posting this again. @bitn2 Basically, I am unable to reset user...

  6. Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

    3CX hosted, when I was able to log in, it was all green except "Storage" which we hadn't configured .

  7. Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

    Hi K That is what I thought first, so I created another fresh new trail instance with same licence type using a different email address and it gives same error. Both the instances are Free trial instances hosted by 3CX. Background: Basically we had 16SC licence hosted by 3CX which was coming...

  8. Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

    Hi I am unable to reset passwords or credentials fIor any user including myself, I had previously logged into the system because of which I am still logged in, however when I checked the logs for emails, it shows error "Licence not authorised to use 3CX SMTP" this is a new 8SC setup currently...

  9. Disabled "Configure Your Phone" screen dialogue -

    Still same, checked ports, all OK, phone is connecting to Server, but not showing as SBC - Router Phone. I checked the logs, and I am seeing the following error in the events log 30040 Date02/06/2025 12:26 DetailsProvisioning file /provisioning/s88ks7s4g4nznh6/0C383E6D4385.cfg requested...

  10. Disabled "Configure Your Phone" screen dialogue -

    Hi Kryia, Thanks for the reply, I checked this and noticed that I had selected "Fanvil X4U" not "Fanvil X4U-V2", I then deleted the phone and recreated it selecting the correct version. The phone now shows successfully connected on the extension, but "Router Phone - SBC" connection shows...

  11. Disabled "Configure Your Phone" screen dialogue -

    Hi Kyria Thanks for the quick rely, its showing as "Local Phone" (Screenshot attached) I am the system owner for all the departments as well as the whole system, and when I add the phones/extensions I use my own login. When I add new phone, it didn't give me option to set this as router...

  12. Disabled "Configure Your Phone" screen dialogue -

    Its showing in the "Phones" tab on the main page, not in the "PNP Phones" subtab nor in the "Voice&Chat" tab, does it need to be connected via the Voice&Chat, if so, how do I do that Yes It is added to an extension Yes it does have latest firmware of 2.12.20

  13. Disabled "Configure Your Phone" screen dialogue -

    Hi Kyria I checked the console, and the phone is connected, and the model is showing as X4U-V2 however I can't select it as router phone when I add more phones.

  14. Disabled "Configure Your Phone" screen dialogue -

    Hi Kyria I have now ordered fanvil x4u router phone, but I am not able to select "Connect direct to Phone" that option seems to be disabled for me. I have restarted the OS, but still no luck, any idea how I do that.

  15. Disabled "Configure Your Phone" screen dialogue -

    Thanks Kyria, I will order a small router phone and see how that goes.

  16. Disabled "Configure Your Phone" screen dialogue -

    OK, I will install an SBC, can we have just one SBC on cloud (azure etc) for all sites, or do we need a separate SBC for each site ?

  17. Disabled "Configure Your Phone" screen dialogue -

    Hi No we dont have SBC configure, to be honest, based on the guide as we have less than 10 phones in total, we never needed the SBC, and after reinstalling the 3cx, It allowed me to create 4 ip-phones but not more than that. Seems there is some restriction. I tried restarting the service, but...

  18. Disabled "Configure Your Phone" screen dialogue -

    Hi We have 16SC Pro edition, with 3cx hosting, I am trying add Grandstream GXP phones, that used to work fine with previous installation of 3CX, however now, when I create an extension or add the phone to an existing extension, i get disable dialogue "Configure Your Phone", after selecting the...

  19. Pre-Assign Extension range for each department

    Hi Does anyone know if there is a way to pre-set an extension range for each department, so for example, 5001 to 5030 for Sales, etc etc I am using 4SC V20 3cx Hosted b/w
    • Zaffarn
    • Thread
    • Replies: 0
    • Forum: 4SC

  20. Getting "This Licence is Disabled or replaced" error

    Hi We had 3cx hosting 4SC Pro licence v20 which was working fine, but needed to changed the FQDN, as per the instructions on forum, we deleted the instance and recreated a new one, however now when we try to enter the licence all we are getting is "The installed license key cannot be replaced...
    • Zaffarn
    • Thread
    • Replies: 2
    • Forum: 4SC
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