PWA notifications

[MartinAndel]

We have had multiple instances of the Windows (10 & 11) notification service ceasing to show notifications for the 3CX (PWA) web client. We tried on three different browser apps (Edge, Chrome & Brave) and after some time the notifications always stop working for random users. Permissions are still in place though and DND is off.

 

[NicholasP_3CX]

This might sometimes happen due to a browser update. You can reset the permissions and reassign them.

 

[MartinAndel]

You mean to reset them for the entire browser or just the 3cx platform website? I just experimented with uninstalling the Edge based PWA client, rebooting and installing a Brave based one. Still no notifications. Even after multiple restarts.

I also tried adding the registry DWORD "Enabled" with value "1" into the following key:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Notifications\Settings\Microsoft.MicrosoftEdge.Stable_8wekyb3d8bbwe!https://3cx.mydomain.com/

 

[NicholasP_3CX]

Individual browser

 

[MartinAndel]

Ah, cool. Thanks. I'll try that!

 

[SteveITS]

FWIW we find if Chrome detects it has a browser update available the web client will be connected and function in many ways, but the extension for that person may appear unregistered. Also that person may not be able to see themself as unregistered (unclear yet if this shows when switching to the Team page or otherwise refreshing the view). A right click and Reload corrects the issue, or of course letting Chrome install its upload which relaunches it.

 

[MartinAndel]

Individual browser

View attachment 46083

Alright, this seems to work but only in combination with restarting the PC afterwards.

 

[SteveITS]

letting Chrome install its upload which relaunches it.

Just to correct my typo, I of course meant "let Chrome install its update."