notifications

  1. Access to incoming calls on macOS: no pop-up despite using the PWA

    Hello, Since the discontinuation of the Desktop App, using 3CX on macOS has become much less convenient for users. Even when installing the Web Client as a PWA, there's no proper pop-up window for incoming calls. The ringtone works fine, but users often have to search for the application...
    • N-AGPRO
    • Thread
    • feature-request headset incoming-calls macos notifications pwa usability webclient
    • Replies: 0
    • Forum: Web Client
  2. ArneDery

    Rule-Specific Notifications for Emergency Number Management

    Idea: Rule-Specific Notifications for Emergency Number Management Current Situation: In System Settings, you can manage your emergency number using multiple rules. However, the Notifications option is a general setting, not tied to individual rules. This general setting is currently the only...
    • ArneDery
    • Thread
    • emergency annoucement notifications
    • Replies: 0
    • Forum: Server

  3. Pop-up notifications not working on Chrome Browser

    Hi, It seems pop-up notifications have stopped working from the Chrome browser as well as PWA installed from chrome. No issues with it when using Edge. Tested from different systems with v20 update 5 to update 6 beta (619) all same result. Notification only comes up after missed call...

  4. PWA notifications

    We have had multiple instances of the Windows (10 & 11) notification service ceasing to show notifications for the 3CX (PWA) web client. We tried on three different browser apps (Edge, Chrome & Brave) and after some time the notifications always stop working for random users. Permissions are...
    • MartinAndel
    • Thread
    • notifications pwa apps windows 10 windows 11
    • Replies: 7
    • Forum: Web Client

  5. Email notifications

    In the settings I'm not seeing an option to get email notifications for new chat messages? These are obviously essential, so I hope I'm just missing something here.
  6. SteveITS

    Granular Notification Feature Request

    (unrelated to the linked system but that's the only one that lets me post here, and it's a general question anyway) I'm told restricted thread https://www.3cx.com/community/threads/granular-notification-feature-request.124624/ discusses this, but to post my thought: Plesk has the following...

  7. Trying to change registration email to stop clients from getting late payments emails at their request

    Hello, I have all of my customers wanting to disable the emails they get saying their payment is late. I am aware this may not be possible to disable it but if I change the registration email to a different one than their normal one would that work? Would it mess anything else up or affect...

  8. Two questions: Call routing and notification configuration

    I have a hosted 3cx instance, and the way the client wanted voicemail was to have just one general inbox. The question is, how can I have the notification email sent to multiple users? There are a few office assistants that would possibly be checking this. Second question is, we have a PageAll...

  9. 3CX Edge PWA notification popup but no sound

    Hi everyone, Maybe this was posted somewhere but couldn't find a direct solution. One of our customers is using the PWA app (in Edge) with their 3CX. They are all but happy about this solution. One of the biggest problems, and I can also see this on my computer. When you close down the...
    • thomasth
    • Thread
    • incoming calls not ringing notifications popup pwa
    • Replies: 1
    • Forum: Web Client
  10. Aegis PS

    Voicemail Emails are not being sent for one Call Queue

    We are having an issue where one of our call queues is not receiving voice message email notifications. We have determined that this is only happening with one particular email box as changing it to another email box will work. A message trace has told us that the notification is not arriving to...
  11. LapiXo

    Web Client Notifications Not Working with CHROME

    I'm having issues with webclient notifications using Google Chrome, they just don't work. I've enabled them on site settings. I've forced enabled system notifications on chrome and on Windows. They just don't work, I only get sound notifications, which is not always enough. On Firefox...
    • LapiXo
    • Thread
    • 3cx bug chrome notifications problem webclient
    • Replies: 4
    • Forum: Web Client

  12. Watch and Voicemail

    Two problems I’m having, any chance this can be addressed? If you use an Apple Watch this app will not notify you if an incoming call on the watch. It will show all other notifications on the watch so if you keep the phone on silent in a bag your first indication of a call is the missed call...
    • Maxburn
    • Thread
    • apple watch notifications voicemail voicemail notifications
    • Replies: 11
    • Forum: iOS
  13. GML

    3CX Notification: Change in your Public IP Address - email notification

    Hello, we have a 3CX PBX configured in dynamic public ip address mode and get a email notification every time the public ip address changes. - we get a few of these per day. Is it possible to disable this specific notification? I can see a few previous locked threads with no answer to this...

  14. Call notifications not showing after receiving / missing a call from a queue

    Phone Model: Samsung A21S Android Version: 10 App Version: 16.7.5 3CX PBX Version: 16.0.9 Network Connection: WIFI + LTE Client is on the same network as the PBX? Yes Hi, we're experiencing issues where users with Android devices across various models, but able to reproduce with above A21S...
    • Velo
    • Thread
    • android misssed calls notifications queue notifications
    • Replies: 3
    • Forum: Android

  15. Solved Show badges upon receiving unread chat messages

    You know those floating red circles in the top right corner of your apps when there are unread messages? These are called badges in iOS. I noticed that badges only show up on the 3CX Mobile App when you have a missed call. I would like to see these badges show up when you have an unread chat...
    • JeroenR8
    • Thread
    • badges messages notifications
    • Replies: 3
    • Forum: iOS
  16. pmterp

    SMS (text message) and DND (do not disturb)

    I understand messaging is still beta and there's always the possibility I've fouled something up. Under Forwarding, for Do Not Disturb, I have Push Notifications enabled. However, if I receive an SMS message, I'm not notified in the Android app. I do get the notification from the Chrome...
    • pmterp
    • Thread
    • dnd do not disturb notifications sms text message
    • Replies: 1
    • Forum: Android

  17. Report # of extensions registered

    Hello, I would like to set up monitors/notifications based on the number of extensions registered. Over the past few years I have found some edge cases in our environments where my traditional monitors do not alert me of an issue, where if I had been checking the number of registered extensions...
  18. VoIPTools

    Chat notifications

    In my ideal world, when a new chat request is received (including from SMS) from a customer, all the agents would hear something similar to a phone ringing. The agent should have the ability to mute the ringing (for that specific chat request) if they are already engaged in a chat, but I need...
    • VoIPTools
    • Thread
    • chat feature notifications webhooks
    • Replies: 0
    • Forum: Web Client

  19. Ideas to improve the web client

    I can't post in the Ideas part of the website since I'm a newcomer, but maybe some of those ideas are already implemented and I'm missing something. So I'm trying here : the chat notifications are better in V16, but still not perfect, if we leave the web client opened on a chat, and click on...

  20. Call queue and ring group voicemail

    I think it would be a good idea to have a Call queue or ring group Voicemail with an option to pick extensions in queue who is going to get on phone notification about missed calls or VM's.
    • Jarek
    • Thread
    • call queue missed call notifications ring group voicemail
    • Replies: 2
    • Forum: Server
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