Knowledgebase department

[keyholeits]

Hi

we have 2 departments who want ai

the knowledge bases shouldnt be available to both ai agents, can they be assigned departments too?

 

[NikolasA_3CX]

Hi

we have 2 departments who want ai

the knowledge bases shouldnt be available to both ai agents, can they be assigned departments too?

The AI receptionist can be assigned to a department as shown in the screenshot.

 

[keyholeits]

i get that, but what about the knowledgebase articles, i only want ai agent jo to access knowledge relevant to dept 1 and john to access knowledge rel;evant to dewpt 2

 

[NikolasA_3CX]

i get that, but what about the knowledgebase articles, i only want ai agent jo to access knowledge relevant to dept 1 and john to access knowledge rel;evant to dewpt 2

This is not possible as the knowledge sources are shared among all AI agents.

 

[Evolute IT]

This is not possible as the knowledge sources are shared among all AI agents.

Incorrect. KBs are selectable per AI agent.

 

[NikolasA_3CX]

Incorrect. KBs are selectable per AI agent.

View attachment 52046

Apologise for the mistake, knowledge sources are shared but can be selected individually, as you showed