Request to Restore Original 3CX License Subscription

[PrismIT]

Hello Team,


I had an active 3CX PRO 8 SC license with a valid subscription (expiring on March 9, 2028) under my account.


However, after reinstalling a new instance and making some changes to the FQDN, my original license/subscription appears to have been replaced or is no longer linked to my system.


Currently, I am seeing a different or downgraded license, and I am unable to access my original subscription.


Could you please help me:

1. Restore or reassign my original license to my current instance
2. Confirm the correct steps to recover my previous setup

 

[NikolasA_3CX]

Hello Team,


I had an active 3CX PRO 8 SC license with a valid subscription (expiring on March 9, 2028) under my account.


However, after reinstalling a new instance and making some changes to the FQDN, my original license/subscription appears to have been replaced or is no longer linked to my system.


Currently, I am seeing a different or downgraded license, and I am unable to access my original subscription.


Could you please help me:

1. Restore or reassign my original license to my current instance
2. Confirm the correct steps to recover my previous setup

For this, you need to contact the CSR team by filling out the contact form via the link: https://www.3cx.com/contact/