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  1. Need the TimeWarner Cable template for V20

    We are using time warner cable as our VoIP provider. Since we upgraded to version V20 that is no longer available, and every time i need to go look at the trunk we are taken back to the main 3CX page. I need to edit some settings for the trunks. I was advised to delete it an re-create as a...

  2. Database issue

    no, it does not.

  3. Database issue

    That is correct, I see the issue on the 3CX app for iPhone too, android and the windows version. If i get a call from one of the recycled extensions I see an old name for the extension. If i go in the directory in the apps there are no old names listed. This happened to me on a brand new iPhone...

  4. Database issue

    it's neither. Even when doing a directory search on the phones sometimes the old names show up. the only thing i have for contacts is the cellphone numbers. Also, i tried deleting the address book and call log off the Snoms and the discrepancies in the extension names is still there after a...

  5. Database issue

    I have an on-prem 18.0.8.935 and since we had a lot of turnover lately the extensions have been reassigned. However when receiving calls from them both the softphone clients and the desk phones will display the former employees name on the caller id. This is also sometimes happening for the...

  6. Snom D785 Phones temporary unregistered

    Thanks for the time shift suggestion John. The PBX was about 5 minutes behind. i corrected the ESXi host NTP server and hopefully that will be the end of the issue

  7. Snom D785 Phones temporary unregistered

    added the required info to the original post.

  8. Snom D785 Phones temporary unregistered

    We have 3CX v16.0.9 Enterprise Perpetual, on Windows server 2019.It is hosted on premises in a ESXi 7 environment. We have Snom D785 FW 10.1.73.16 and through the day we see that the phone become unregistered. We are using the 3CX provided template for the phones, nothing customized. They are...

  9. Contacts missing from SNOM D785

    thanks. I told my user that if he wants the contact to be permanent the web interface or the app should be used, then to sync the desk phone to get the updates.

  10. Contacts missing from SNOM D785

    I have a user that always like to add contacts to his phone for easier dialing, but the second day the contact goes missing off the phone. It seems like this is happening when 3CX re-provisions the phone, or if I do a manual resync on the phones. Is there a way this can be fixed so the contacts...

  11. 3CX softphone apps not able to call from outside the LAN

    how do you do that? The system is asking me which one is the internet facing gateway, and it is a drop down menu that can't be edited with the ip address of the server. for external, it is asking me for the IP address.

  12. 3CX softphone apps not able to call from outside the LAN

    what are the ports for mobile? I know in the past they used to be 5060+ 2 ports for each mobile extension , but i see that is not the case anymore. Anyway, the mobile clients still not show as provisioned in the extensions dashboard

  13. 3CX softphone apps not able to call from outside the LAN

    the interface for the internet facing is just a drop down menu with the ip address of the server. However, in the FQDN tab i set the same internal and external FQDS and Allow calls from/to external SIP URIs to enabled

  14. 3CX softphone apps not able to call from outside the LAN

    also, when i force close the android app, then start it again it shows for a few seconds in the list of the registered phones then it disappears.

  15. 3CX softphone apps not able to call from outside the LAN

    yes, within the lan they are working fine, and if i call from within the lan to one remote extension they are answering just fine, audio is all good. also, most of the requested information has been posted before asking the question. the soft phones were provisioned via the email received with...

  16. 3CX softphone apps not able to call from outside the LAN

    we are just getting started with the 3cx system and looking forward to going towards a full implementation. It is a standard annual 16.0.1078 hosted on prem on a windows 2019 standard server. The firewall check has passed all the tests. However, from the soft apps when outside the lan and trying...
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