Contacts missing from SNOM D785

[Stefan D.]

I have a user that always like to add contacts to his phone for easier dialing, but the second day the contact goes missing off the phone. It seems like this is happening when 3CX re-provisions the phone, or if I do a manual resync on the phones. Is there a way this can be fixed so the contacts don't go missing after a sync? Version 16.0.9 on Windows 2K19

Thank you

 

[cobaltit]

Yes. don't auto provision the phone.

 

[JohnS_3CX]

Hi @Stefan D.

The 3CX system autoprovisions many functions of the phone, including the phonebook.

This means that anything the user changes will be overwritten (contacts, BLFs etc).

If you remove the provisioning link like @cobaltit suggests then you can make changes that will remain, but the caveat is that you no longer control the phone provisioning from 3CX until you put the link back.

 

[Stefan D.]

thanks. I told my user that if he wants the contact to be permanent the web interface or the app should be used, then to sync the desk phone to get the updates.

 

[JohnS_3CX]

Hi Stefan,

Please note that the phones will be offered the 3CX Company Contacts that are controlled from the management console (by the admin).

If they add an entry to their personal contacts (which only their extension can see) this will not be propagated to the phone.