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  1. Digital receptionist question

    No worries. I appreciate all the help! So, I honestly don't know if we're on start-up or not. I'm sorry:-( All of our contacts have 3 digit extensions per our leads request. However, they also want the IVR to prompt an outside caller to first enter an option for example "0 for customer...

  2. Digital receptionist question

    hmm...interesting. I honestly never tried to just enter the ext. after the receptionist prompt, because i have a rule set, to repeat the prompts, if the incorrect input is pressed. I'm sorry I don't know what you mean by 3cx start version? Were using Sip.us for trunk and M.Console access...

  3. Digital receptionist question

    Thank you for your response Charles! I'm using the standard now and the options for when a specific digit is prompted, then pressed, it'll go through a ring group path. However, at the end of the prompt list, my IVR asks if you know your parties extension, please dial it now. There's no...

  4. Digital receptionist question

    Hello Everyone, I have my digital receptionist set up and working properly. However, I'm trying to up the level of professionalism, by it giving prompts(single digit input) and allowing for EXT to be inputted by the caller as well! I'm still trying to get a better understanding, of the...

  5. Office phone/Cell phone conflict

    I see! Thank you much Steve:-) I didn't even think to look within the phones(app) settings itself, since the user was able to manipulate both, with just their cellular device.

  6. Office phone/Cell phone conflict

    Hello everyone, I wanted to ask a quick question, to see if anyone else has this problem and how you're dealing with it if so! So, my company has a small office setup and some of the users have their mobile phones active on their account. One of our users put their phone on DND, for various...

  7. Solved Inbound calls busy signal

    Jjst figured it out. Had to change the trunk from AUTH IP and create a password. Thank you so much

  8. Solved Inbound calls busy signal

    Here's my setup as of now. I recently had an issue where I couldn't call outbound numbers anymore, but figured out that, I had to change outbound calls to route one from BLOCK to go to my trunk, so you're right in that regard. However, for inbound, I don't see a similar config option to...

  9. Solved Inbound calls busy signal

    Hello. I'm fairly new to all of this technology! I've been able to follow basic instructions and videos, to get some phones working(Ext to Ext. only) but I'm having a hard time, being able to receive inbound calls. I've purchased a separate number from the original(first trunk) that I've...
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