Digital receptionist question

[Mannyoftheabyss]

Hello Everyone,

I have my digital receptionist set up and working properly. However, I'm trying to up the level of professionalism, by it giving prompts(single digit input) and allowing for EXT to be inputted by the caller as well! I'm still trying to get a better understanding, of the different "types" that you can set and use.

From what I've gathered so far, DTMF and standard wouldn't be the options to use? It seems like script would be the best choice, to try and achieve this effect maybe?

Just wanted to see if anyone else has this setup currently or could lend some advice on getting it established?

\Thanks a bunch

 

[Charles_3CX]

Regarding your question, to achieve what you require and be able to set options to choose from where a caller can choose a single digit to be transferred to a set destination and to dial an extension number directly, you require only a standard IVR type.

In any case, a standard IVR is the only option with a 3cx start-up.

 

[Mannyoftheabyss]

Regarding your question, to achieve what you require and be able to set options to choose from where a caller can choose a single digit to be transferred to a set destination and to dial an extension number directly, you require only a standard IVR type.

In any case, a standard IVR is the only option with a 3cx start-up.

Thank you for your response Charles! I'm using the standard now and the options for when a specific digit is prompted, then pressed, it'll go through a ring group path.

However, at the end of the prompt list, my IVR asks if you know your parties extension, please dial it now. There's no condition/setting that I saw, where you can configure a 3 digit input, with the current single digit prompts.

Unless I'm missing something somewhere?

 

[Charles_3CX]

Thanks for the reply..

There is no need to configure anything. Simply dialing the extension will transfer the call to the extension.

Additionally, I take it this is not s 3cx start-version if you have a 3-digit extension range.

 

[Mannyoftheabyss]

Thanks for the reply..

There is no need to configure anything. Simply dialing the extension will transfer the call to the extension.

Additionally, I take it this is not s 3cx start-version if you have a 3-digit extension range.

hmm...interesting. I honestly never tried to just enter the ext. after the receptionist prompt, because i have a rule set, to repeat the prompts, if the incorrect input is pressed.

I'm sorry I don't know what you mean by 3cx start version? Were using Sip.us for trunk and M.Console access. Don't know if that helps determining if im on start ver. or not?

 

[Charles_3CX]

Apologies for the typo. This should have been written 'startup version,' and you have posted this thread under the forum for a 3cx startup version.

Since you mentioned three-digit extension number dialing, I assumed the system was not a startup version but a dedicated instance.

Is your system a 3cx start-up version? And if so, please note that you must dial the whole 5-digit extension numbers from the IVR to reach the extensions.

 

[Mannyoftheabyss]

Apologies for the typo. This should have been written 'startup version,' and you have posted this thread under the forum for a 3cx startup version.

Since you mentioned three-digit extension number dialing, I assumed the system was not a startup version but a dedicated instance.

Is your system a 3cx start-up version? And if so, please note that you must dial the whole 5-digit extension numbers from the IVR to reach the extensions.

No worries. I appreciate all the help!

So, I honestly don't know if we're on start-up or not. I'm sorry:-(

All of our contacts have 3 digit extensions per our leads request. However, they also want the IVR to prompt an outside caller to first enter an option for example "0 for customer service" which would patch the caller to one of the many ext's we have set up.

The issue is, most of the prompts lead to ring groups. We still want outside callers to be able to connect to a specific ext. if they want though.

That's the best way that I can explain it

 

[Lee Cramman]

The default settings for an IVR allow for this to work 'out of the box' with no configuration or messing about required.

As long as the caller doesn't pause for too long between digits, they should be put straight through to the extension they dial.